Martyn Houghton Posted August 15, 2017 Share Posted August 15, 2017 We are implementing the use of Sub Statuses which are updated both by the BPM and manually. Though not an issues when updating by the BPM, when you manually change the Sub Status through the Live user app, a pop up window appears prompting for a reason every time. This creates more work and becomes annoying very quickly. Though there are certain scenarios where we would want to make the pop up and completion of the reason a required process, there needs to be the ability within the setup of the sub-status to configure if changing the request to said status requires the prompting for a reason pop up or not. In the latter case changing the sub-status should not prompt at all and just update the request. Related to this would also the ability to define against the sub-status the default visibility of the timeline update as well. Cheers Martyn Link to comment Share on other sites More sharing options...
samwoo Posted August 25, 2017 Share Posted August 25, 2017 (shhh I'm still on holiday :P) +1 my colleagues have complained about this before, why put a reason when sometimes the sub-status are reason enough. an option to make the reason mandatory or not as well as hidden or not would be great. also +1 regarding the visibility option too. 1 Link to comment Share on other sites More sharing options...
Martyn Houghton Posted December 14, 2017 Author Share Posted December 14, 2017 @James Ainsworth Is there any plans to allow configuration of the Sub Status pop-ups as this continues to be a frustration to end users. Cheers Martyn 1 Link to comment Share on other sites More sharing options...
James Ainsworth Posted December 14, 2017 Share Posted December 14, 2017 Hi @Martyn Houghton We do still have plans to improve this. The current popup is there more to set the visibility and contains an optional notes field. When changing to a on-hold sub-status, there is an option to add a reminder task when not using the automatic off hold. Removing this popup would take these two things away. This will most likely be added as a setting so that it can be enabled or disabled as you require. No time frame for this at the moment. I'll make sure that it is reviewed. Regards, James Link to comment Share on other sites More sharing options...
Martyn Houghton Posted December 18, 2017 Author Share Posted December 18, 2017 @James Ainsworth Thanks for the update. I think the most flexible way to do this would be to put the setting on the Sub Status itself, the same as you do at the moment for whether it can be auto-updated. Cheers Martyn Link to comment Share on other sites More sharing options...
Martyn Houghton Posted February 9, 2018 Author Share Posted February 9, 2018 @James Ainsworth Just wondering if there was any progress on having the 'Reason' pop up box more configurable, i.e. being able to turn it off? Cheers Martyn Link to comment Share on other sites More sharing options...
Martyn Houghton Posted August 31, 2018 Author Share Posted August 31, 2018 @James Ainsworth Just wondering if this has made any further progress in the development backlog? Cheers Martyn Link to comment Share on other sites More sharing options...
James Ainsworth Posted October 21, 2019 Share Posted October 21, 2019 As of the Service Manager update build 1727 a new option on the sub-states allows you to enable or disable the 'Reason' box for each individual sub-state. Here we see the option on the Service specific sub-states. This can also be configured on Global sub-states in Administration Hope this helps. Regards, James 1 Link to comment Share on other sites More sharing options...
Martyn Houghton Posted October 22, 2019 Author Share Posted October 22, 2019 @James Ainsworth Thanks for the update, that will be a great help. Cheers Martyn Link to comment Share on other sites More sharing options...
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