Linking Service Subscriptions to Contracts

[Martyn Houghton]

As an external support provider, we provide support to external organisations based on re-occurring maintenance contract. Each organisation has a numerous service subscriptions (10 to 15 minimum, average around 25), hence our previous post (link below) to have a organisation centric view of subscriptions.

Being in the middle of our pick annual renewal period has also highlight the need to manage service subscriptions in an even more organised manner. Would it be possible to link the current 'beta' contract element of Customer Manager to include linked service subscriptions. Then when the contract expires the subscriptions are suspended until the contract end date is either updated following renewal or a replacement contract is entered?

This would make management of service subscriptions much easier by grouping them together, where at the moment I have to go into each service individually to remove subscriptions manually, even if it is just a temporary measure whilst renewal payment is outstanding.

I would presume have the ability to suspend a service subscription, even without the linkage to contracts would be beneficial to other as well.

Cheers

Martyn

 

[James Ainsworth]

Hi Martyn,

Thanks for your post.   We are having a look at the different elements of your requirement to see how we can provide this type of feature.  We will update this post once we have a bit more information to provide you.

Regards,

James

[Martyn Houghton]

@James Ainsworth

Thanks. I think it would be good to be able to to integrate Service and Customer manager more tightly and automate the management of provisioning services etc.

Cheers

Martyn

[Martyn Houghton]

@James Ainsworth

Just wondering if there had been any fuither thoughts on managing service subscriptions using contracts with integral expiry dates etc.

Cheers

Martyn

[James Ainsworth]

Hi @Martyn Houghton

There hasn't been any further progress with this yet.  We will continue to review and look into these as future options.

Regards,

James

[Martyn Houghton]

@James Ainsworth

The ability to add an expiry date on a service subscription is becoming quite a priority for us, with us adding short-term access to services for a fixed period of time.

Cheers

Martyn

[Martyn Houghton]

@James Ainsworth

Just wondering if there are any further developments planned in terms to allow for contract management between organisations/departments and subscribed services?

Cheers

Martyn

[Victor]

@Martyn Houghton from what I can see it is still being discussed but no change raised yet... I would keep giving James a nudge once in a while to check for progress  

[Martyn Houghton]

@Victor

Thanks for the update. It would make managing annual renewals so much easier.

Cheers

Martyn