Font on email templates being changed after sending

[Ricky Watts]

We're using a number of email templates for things like new case logged or case updated.  On the template setup they're set to use our corporate font (Arial), but when customers receive the emails the font has been changed to Times New Roman.  Is there a setting that changes the font when the email is sent out, or is this a bug?  Has anyone else had this problem?

[Lyonel]

check your settings: mail.client.defaultFont

It is maybe the reason of the change in font?

[nasimg]

I've noticed this too - you set a font (make a change) and the font default to I assume the above setting (times roman). I just reselect the text and make sure I click on the font/size I need.

Its not obvious when it changes so something that shows the text as it really is would be great.

Nasim

[Ricky Watts]

I reselected the text and chose the font again and it seems to have sorted out the problem.  Thanks Nasim.  It's possible I never selected the font at all when I set up the template.  It looked ok to begin with so I might have assumed it had defaulted to the correct font.