Jump to content

Font on email templates being changed after sending


Ricky Watts
 Share

Recommended Posts

We're using a number of email templates for things like new case logged or case updated.  On the template setup they're set to use our corporate font (Arial), but when customers receive the emails the font has been changed to Times New Roman.  Is there a setting that changes the font when the email is sent out, or is this a bug?  Has anyone else had this problem?

Link to comment
Share on other sites

I've noticed this too - you set a font (make a change) and the font default to I assume the above setting (times roman). I just reselect the text and make sure I click on the font/size I need.

Its not obvious when it changes so something that shows the text as it really is would be great.

Nasim

Link to comment
Share on other sites

I reselected the text and chose the font again and it seems to have sorted out the problem.  Thanks Nasim.  It's possible I never selected the font at all when I set up the template.  It looked ok to begin with so I might have assumed it had defaulted to the correct font.

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

×
×
  • Create New...