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Change Request Setup


Dan Munns
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Hi all,

I am starting to look at the change requests as the request of our security and change guys and I have come unstuck at the first hurdle.

I have set the procap and BPM in the settings app.itsm.progressiveCapture.newChange and app.requests.defaultBPMProcess.change and the service I have created also have the BPM set.

However no matter what I do it will not use the correct procap form or use the correct BPM. I have all the rights to deal with the change requests but can't find where I am going wrong. The wiki is no help with this either.

I am sure it is something simple I am (not) doing but cant for the life of me work it out.

Any help?

Thanks

Dan

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@Dan Munns As far as I can see the settings you have modified are the correct settings. I have done the same on my test server and I am able to use the correct Progressive capture and BPM. Perhaps it's worth logging a call with us using the webform. As a platinum success customer (https://wiki.hornbill.com/index.php/Hornbill_Platinum_Success), you can raise a request through the Webform (https://www.hornbill.com/request/) to track the progress of our investigations and your progress within defined Service Levels.  

 

Regards

Pamela

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