Watching calls

[Everton1878]

Hi,

One feature I sometimes used to us was the ability to watch certain calls so I can see when they've been updated

It would be useful sometimes to be able to get alerts when a call has been updated that has been assigned to somebody else

Could the interested connections be used?

It would need to trigger a notification to the connections when updated

[Steven Boardman]

Hi @Everton1878

If you Follow a request, you will receive notifications regarding updates to the request both in your notifications and your newsfeed - would that help?

 If you wanted to be notified as requests move through a defined business process, you could add either connections (customers), or members (agents / collaborators) to the requests, and then use the business process options to email either or both sets of interested parties at trigger points in your process.

But it sounds to be like the Follow option should do the trick here?

When your done following, you can simply unfollow the request, in the same way that you followed it. 

You also have a default view on the request list for the requests you are currently following

Steve

[Gerry]

@Everton1878

you might also find Bookmarks useful...

Gerry

[Everton1878]

Thanks @Steven Boardman and @Gerry