Everton1878 Posted March 3, 2017 Share Posted March 3, 2017 Hi, One feature I sometimes used to us was the ability to watch certain calls so I can see when they've been updated It would be useful sometimes to be able to get alerts when a call has been updated that has been assigned to somebody else Could the interested connections be used? It would need to trigger a notification to the connections when updated Link to comment Share on other sites More sharing options...
Steven Boardman Posted March 3, 2017 Share Posted March 3, 2017 Hi @Everton1878 If you Follow a request, you will receive notifications regarding updates to the request both in your notifications and your newsfeed - would that help? If you wanted to be notified as requests move through a defined business process, you could add either connections (customers), or members (agents / collaborators) to the requests, and then use the business process options to email either or both sets of interested parties at trigger points in your process. But it sounds to be like the Follow option should do the trick here? When your done following, you can simply unfollow the request, in the same way that you followed it. You also have a default view on the request list for the requests you are currently following Steve Link to comment Share on other sites More sharing options...
Gerry Posted March 3, 2017 Share Posted March 3, 2017 @Everton1878 you might also find Bookmarks useful... Gerry Link to comment Share on other sites More sharing options...
Everton1878 Posted March 4, 2017 Author Share Posted March 4, 2017 Thanks @Steven Boardman and @Gerry Link to comment Share on other sites More sharing options...
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