Jump to content

Watching calls


Recommended Posts


One feature I sometimes used to us was the ability to watch certain calls so I can see when they've been updated

It would be useful sometimes to be able to get alerts when a call has been updated that has been assigned to somebody else

Could the interested connections be used?

It would need to trigger a notification to the connections when updated

Link to comment
Share on other sites

Hi @Everton1878

If you Follow a request, you will receive notifications regarding updates to the request both in your notifications and your newsfeed - would that help?

Screen Shot 2017-03-03 at 17.41.40.png

 If you wanted to be notified as requests move through a defined business process, you could add either connections (customers), or members (agents / collaborators) to the requests, and then use the business process options to email either or both sets of interested parties at trigger points in your process.

But it sounds to be like the Follow option should do the trick here?

Screen Shot 2017-03-03 at 17.44.35.png

When your done following, you can simply unfollow the request, in the same way that you followed it. 

You also have a default view on the request list for the requests you are currently following


Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Create New...