[Multiple Locations]

Is it possible to link multiple locations through the 'Select Site' form in a capture?  We have a large number of sites and some requests cover multiple areas.

 

Many thanks

@Alisha

 

[Making Time Spent Mandatory]

Good morning, on the very first part of this post Lauren mentions " 2) Can the format be amended from hours to minutes?", is this at all possible?

Many thanks,

 

[Changing Site within Details]

This would really be helpful with all our different sites, thanks.

Bobby

[Using asset details in captures]

+1 This would be very useful...

[Request List Columns]

Showing the latest update and having the customer column displays showing the handle would be very useful.  Please let us know if this can be added.  Many thanks,

[Filtering Asset Types]

@James Ainsworth,

James, yes the filtering on asset types would be the most useful for us.

 

Thanks,

 

 

 

[Filtering Asset Types]

Hi @James Ainsworth,

 

James, would it be possible to get an update on this please.

 

Many thanks,

[FAQs - Collapsible Tables?]

Hello, was curious if there was any update on this.  Having the collapsible FAQs would really work as I have found customers tend to shy away from documents that are too large.

 

Many thanks,

[Showing Additional Customer Information]

It would be very important to us as well to see customer attributes here.  Is there a rough idea when this change will be put through?

 

Thanks

 

[Category Name]

Thank you @Victor, we've checked and there actually wasn't a value in the separator field.  I've added one now and it has worked.

Yes that is exactly how we are doing our captures, so you can see how a change in the category name rendered them useless.

Again thanks for looking into this!

@Alisha

 

[Category Name]

@Victor thank you, something definitely changed for the categories.  I'm just concerned that if we have a hundred set up a certain way and then they are changed again it will knock out all of our captures from working...

[Loop error when testing progressive captures]

Miro, I can confirm this is still occurring.  In a simple capture, using the category option, we select the category.  Click 'next' and we are taken to the next page.  If on this page we want to change that category we select 'previous'.  After changing the category and selecting 'next' we receive the following error:

 

[Category Name]

Victor, we had our captures named as per the category name e.g. Application/Software > DEF > Firefox which worked well.  Unfortunately something was changed last week that caused the category names to be changed slightly to having a '-' dash before the '>' and this then caused the captures not to work as they then didn't match the capture names.

We need to know just how often the category names are changed as if it's quite frequently then we'll need to change our capture process.

Having the captures the same name as the category allows us to have hundreds of captures through a relatively small main capture making our whole process more efficient.

Thank you,

 

[Subscription Level Error]

We've found the culprit to this error.  It was to do with the Chat licenses, removed 'Chat Session Agent' from the User and now ok.

 

[Subscription Level Error]

I am receiving the following error for a User:

"You are allocated rights to the 'com.hornbill.servicemanager' application but your organizations subscription level for this application has been reached. Please contact your system administrator"

This was previously posted November 7th 2016.  Was this ever resolved?

We currently have a utilization of 42 of 51 Users.

Thank you,

 

[MultiClips]

The multi clip was an excellent tool within Support Works and we would all benefit if it could be included in the new Service Manager.