[Special character email id's fails in creating Teams chat via Auto Task]

Hi Team,

We have an auto task to create MS Team chat with customer and request owner. We now have a scenario where, the customer's email id contains 'apostrophe' and we think probably because of this the teams chat getting failed with below API error. Can you please advise on this ? Has anybody come across similar issue and if yes, what actions were taken.

We tried with other users without any special characters and it works well. If we try directly from Teams to message the user, it works.

 

Regards

Adith

[KeySafe entry token refresh failing.]

Good Morning,
Tried the connection and it is successful for us. Thank you

[KeySafe entry token refresh failing.]

@Keith Stevenson Any further updates on this ?

[KeySafe entry token refresh failing.]

@Keith Stevenson - Still same error for us too. 

[Error while creating a MS Teams chat from a ticket]

23 minutes ago, Berto2002 said:

After fixing this, if you get issues with the iBridge KeySafe Token for Teams not working, go here: 

@Berto2002 - Tried this too, but when reconnecting getting "Instance endpoint call failed" error. Thank you for pointing to the discussion

[KeySafe entry token refresh failing.]

+1
@Keith Stevenson - Had similar issue with Teams integration, tried revoking and reconnecting but getting "Instance endpoint call failed" error.

[Error while creating a MS Teams chat from a ticket]

24 minutes ago, Steve Giller said:

You have created a Request Notice with text that has more than 255 characters.

@Steve Giller - The request notice is configured to pick up the error message from 'Create Teams Chat' node if it gets failed. Is there any way to see what is the error received from ''Create Teams Chat' node. We haven't made any recent changes to the workflow and it was working fine until last week. Hence, I doubt it might be because of the error been sent from the node, but I am not sure where to check for that particular error outcome.

[Error while creating a MS Teams chat from a ticket]

@Steve Giller @Victor - Sorry, could you please have a check on this

 

[Error while creating a MS Teams chat from a ticket]

Hi Team,

We are trying to start a MS Teams Group chat from a ticket through Auto Tasks and getting an error message (attached below). Unable to identify which 'text' is referred here in the error and what should it be of more than 255 characters. Could you please have a look and help us with this.

 

Regards

Adith

[Prevent a call being put on hold if there is no request category and priority present]

@Victor Thanks for the update

[Prevent a call being put on hold if there is no request category and priority present]

@Steve Giller @Victor - Could you please have a look on this ?

 

[Prevent a call being put on hold if there is no request category and priority present]

Hello Team,

Does anyone got an idea on this ?

Regards

Adith

[Prevent a call being put on hold if there is no request category and priority present]

Hi Team,

Is there an option available similar to Lock/Unlock actions, where we can prevent the analyst from selecting sub-status until a category and priority has been set for the ticket.

Regards

Adith

[Report extract limit ?]

Exactly @Berto2002. If I trim the date logged constraint to say a month data, I am getting the results. But that's not what we wanted. 

Thanks for your input

 

[Stop tickets being assigned to a resolver group]

Hello @James Ainsworth

Thanks for your response. Exactly, this is what we were looking for, it works

[Report extract limit ?]

Hi Team,

Is there a limit for data in report while downloading ?

We have a report that pulls data from start of the year, the data preview section shows data but if we run the report and open the downloaded file it doesn't contain any data. 

Is this because of a huge data load ?

 

[Stop tickets being assigned to a resolver group]

@Emily Patrick - Thanks Emily for this, I have tried it but it still shows me the resolver group while assigning a ticket, and it gets assigned too.

Not sure if anything more to be done here.

[Stop tickets being assigned to a resolver group]

Hi Team,

We would like to stop tickets being assigned to one of our resolver group. Can we restrict the ticket assignment rather than deleting the resolver group ?

Regards

Adith

[Map Linked Requests number to a custom field]

@Steve Giller Thanks for that. It helped in setting up the report 

[Map Linked Requests number to a custom field]

@Steve Giller - yes, that's from Get Request Details node.

Our use case is that, we would like to store the linked requests reference number into a custom field and then generate a report using that custom field value.

For example : to generate a report on Incidents linked to Problem tickets. We thought of getting the problem ticket reference that is linked with the Incident to be stored in a custom field and generate report using that custom field value. 

If there is a much better way of doing this kindly do let me know

[Map Linked Requests number to a custom field]

hi @Steve Giller - Sorry for the confusion. The tooltip says that, please find below

We thought that we can get the linked requests reference number using 'Linked Requests' parameter, but it only gives the count. Is there a way we can get the actual reference number ?

[Map Linked Requests number to a custom field]

Hi Team - Could we please have an update on this ?

 

[Map Linked Requests number to a custom field]

Hi Team,

We are trying to map the linked requests reference number to a custom field in our workflow. When trying to map the value of Linked Requests, it says 'A count of the number of requests the specified request is related to'. We would need the reference number of the linked requests rather than the count. Is there a way we can get the reference numbers of linked requests on a request.

Could you help in finding a solution for this.

Regards

Adith

[Preview new User Interface for Core UI]

One that I noticed : In the Request List page, the selection is no longer underlined to show what tickets I'm looking at.



In older version we had it like,

[Is it possible to move assets from one class to another class in Asset Management module]

Thanks for the quick update  @Steve Giller.