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Salma Sarwar

Hornbill Users
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Posts posted by Salma Sarwar

  1. @Jeremy thank you for your reply.  I did think of that but thought there may be a built in feature in to the task to say email the team or the owner after x amount of days.  I probably will have to use your suggestion.  Thank you :)

     

    Kind regards,

     

    Salma

  2. Hi James,

     

    Thanks for your reply.  The child ticket is being raised from a parent ticket BPM.  When the ticket is created in the parent BPM the parent request ID is inserted in to the external reference of the child ticket.  I would then within the Child ticket BPM reference the custom field of the parent ticket and copy it over. 

     

    The parent BPM has the following node:

    image.png.84171f768e34c22518c6d42201024370.png

     

    image.thumb.png.1450cc6ae132251053a85e6ed883ad94.png

     

    image.png.0b903a3e6b532b6bf453a1073342fb11.png

     

    In the child ticket BPM

    image.thumb.png.5b0adac9e9f903e22006f6a6bc2dd793.png

     

    Custom H -  &[global["flowcoderefs"]["getReqInformation"]["externalRefNumber"]["customFieldG"]]

     

    Kind Regards,

     

    Salma

  3. Hi

     

    I was trying to retrieve and populate a custom field within the BPM.  I have got an external reference number populated and was hoping to use that to retrieve the field from the external ticket and populate the current ticket with the value obtained.  Can someone please help as this has not worked.  Thank you.

     

    Custom H -  &[global["flowcoderefs"]["getReqInformation"]["externalRefNumber"]["customFieldG"]]

     

     

    image.thumb.png.5b0adac9e9f903e22006f6a6bc2dd793.png

     

    Kind Regards,

     

    Salma

  4. @Steve Giller yes I did try your your example but it did not even run the json file, I had to escape the slashes like the example below:

    "URI" : "Q:\\folder1\\folder2\\{{.emailaddress}}.jpg"

    None of the below have worked.

    "URI": "Q:\folder1\folder2\{{.emailaddress}}.jpg"

          "URI": "Q:\\folder1\\folder2\\{{.emailaddress}}.jpg"

          "URI": "file:\\\\Q:\\folder1\\folder2\\{{.emailaddress}}.jpg"
     

    The error message is as below:

    2023/02/22 16:10:22 [DEBUG] Image Lookup URI: file:\\Q:\folder1\folder2\emailaddress.jpg
    2023/02/22 16:10:22 [ERROR] Unable to get image URI: file:\\Q:\folder1\folder2\emailaddress.jpg (500) [Get "file:\\\\Q:\\folder1\\folder2\\emailaddress.jpg": unsupported protocol scheme "file"]
     

    Kind Regards,

     

    Salma

     

     

     

     

  5. Hi All,

    We are having some issues with trying to import images.  In the SQL user import script I have the following, however this does not pull the image and I get an error.  Please see below.

     

        , "Image":{
            "Action":"Both"
            , "UploadType": "URI"
            , "InsecureSkipVerify": false
            , "ImageType": "jpg"
            , "URI": "\\\\fileshare\\folder1\\folder2\\{{.emailaddress}}.jpg"
        }

     

    Unable to get image URI: \\fileshare\folder1\folder2\emailaddress.jpg (500) [Get "%5C%5Cfileshare%5Cfolder1%5Cfolder2%5Cemailaddress.jpg": unsupported protocol scheme ""]

    Any ideas why I get this error please.

     

    Kind Regards,

     

    Salma

  6. Hi 

     

    Would it be possible to allow the text that is entered in the box below to be formatted. e.g if the analyst wanted to make some text bold or in a different colour.  It is currently getting put in to a template and sent to the customer.

     

    image.png.1311c3b1aa789088f6077f7412a2f6bf.png

     

    Thank you for your help.

     

     

    Kind Regards,

     

    Salma

     

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