[Removing "Not Answered" question]

Hi @David Hall will turning this setting on affect all processes and not only the one we are dealing with?

 

[External email attachments]

@nasimgThanks, I will check with team leader.

[External email attachments]

When an external email is received with attachment into Hornbill, is there a way for it to be automatically attached to the request?. Currently, we have to view email and attach to request.

[Email notification (to External address)]

i think the issue is resolved. 

[Email notification (to External address)]

@James Ainsworthive tried picking up the field_7 to update as custom field - but get this error

[Email notification (to External address)]

ive tried picking up the field_7 to update as custom field - but get this error

 

[Email notification (to External address)]

@James Ainsworth It is a linked request.  But the email address has not been setup as a custom field in the original request.

[Email notification (to External address)]

The request bypasses the email notification and skips to the Human task. How do i pull in the email address from the original request. 

[Human tasks in Linked request]

@James Ainsworth yes, the BPM has been published (several times) since the human task was added.

[Human tasks in Linked request]

The task has been added as a linked request.

Self service route has the following custom expression.

[Human tasks in Linked request]

[Human tasks in Linked request]

Hi @James , There is no error message. The linked request raises successfully, but the human task does not activate once the request has been assigned. 

 

[Human tasks in Linked request]

i have an issue with a linked request. Human task not working in the linked request.

[Custom Fields not pulling into email templates]

Thanks @Berto2002 I have Get Request details node at the beginning of the workflow. will place one just before email node, see if that works.

[Custom Fields not pulling into email templates]

I have an issue with custom fields not pulling through to email templates. it worked previously, but now it is not. can anybody advise why this might happen.

 

[Missing Activities for Request Owner]

On 1/17/2022 at 4:58 PM, HGrigsby said:

Hi 

We have a very similar issue for two of our analysts and the screenshots look the same.

As well as being unable to see the activities and tasks, they can't see the timeline either.

Helen 

Hi Helen, our issue has been resolved. There were expirations on the authorisations nodes. 

[Missing Activities for Request Owner]

@Victor  OK Thank You. please can you advise 'What is an Instance ID?

 

[Missing Activities for Request Owner]

OK Thank You

 

[Missing Activities for Request Owner]

@victor, yes it is. i posted it on Thursday but didn't get a response. (put it in the wrong place)

[Missing Activities for Request Owner]

Hi , we have an issue where the request owner can no longer see Activities (1st screenshot). However, i can see it on my screen (2nd screenshot). it is preventing request owner the ability to close the call. please can you help to rectify this?

[Missing Activities for Request Owner]

Hi , we have an issue where the request owner can no longer see Activities (1st screenshot). However, i can see it on my screen (2nd screenshot). it is preventing request owner the ability to close the call. please can you help to rectify this?

 

[Suspend node - waiting for attachment]

@Victor yes, makes sense.  

[Suspend node - waiting for attachment]

@Victor Hi, The attachment branch would be followed when the customer has attached a new photograph via email. The expiry route would be taken, if no photo was uploaded. 

[Suspend node - waiting for attachment]

On 11/26/2021 at 6:35 PM, James Ainsworth said:

@LorraineS

I'd be interested to see what you have for your expression on this highlighted branch Attachment. 

screenshot above

[Suspend node - waiting for attachment]

@James Ainsworthplease see screenshot