LorraineS
Hornbill Users-
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Everything posted by LorraineS
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Hi @David Hall will turning this setting on affect all processes and not only the one we are dealing with?
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@nasimgThanks, I will check with team leader.
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When an external email is received with attachment into Hornbill, is there a way for it to be automatically attached to the request?. Currently, we have to view email and attach to request.
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i think the issue is resolved.
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@James Ainsworthive tried picking up the field_7 to update as custom field - but get this error
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@James Ainsworth It is a linked request. But the email address has not been setup as a custom field in the original request.
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The request bypasses the email notification and skips to the Human task. How do i pull in the email address from the original request.
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@James Ainsworth yes, the BPM has been published (several times) since the human task was added.
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The task has been added as a linked request. Self service route has the following custom expression.
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Hi @James , There is no error message. The linked request raises successfully, but the human task does not activate once the request has been assigned.
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i have an issue with a linked request. Human task not working in the linked request.
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Custom Fields not pulling into email templates
LorraineS replied to LorraineS's topic in Service Manager
Thanks @Berto2002 I have Get Request details node at the beginning of the workflow. will place one just before email node, see if that works. -
I have an issue with custom fields not pulling through to email templates. it worked previously, but now it is not. can anybody advise why this might happen.
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Hi Helen, our issue has been resolved. There were expirations on the authorisations nodes.
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@Victor OK Thank You. please can you advise 'What is an Instance ID?
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OK Thank You
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@victor, yes it is. i posted it on Thursday but didn't get a response. (put it in the wrong place)
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Hi , we have an issue where the request owner can no longer see Activities (1st screenshot). However, i can see it on my screen (2nd screenshot). it is preventing request owner the ability to close the call. please can you help to rectify this?
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Hi , we have an issue where the request owner can no longer see Activities (1st screenshot). However, i can see it on my screen (2nd screenshot). it is preventing request owner the ability to close the call. please can you help to rectify this?
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@Victor yes, makes sense.
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@Victor Hi, The attachment branch would be followed when the customer has attached a new photograph via email. The expiry route would be taken, if no photo was uploaded.
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screenshot above
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@James Ainsworthplease see screenshot