[Framework Issue]

Just FYI - Thos appears to be working again. 

 

Could someone please advise what the issue was and if this is expected again moving forward?

[Framework Issue]

Unfortunately we have the same across all windows one you progress and the system needs to load it kicks us back out.

[Framework Issue]

Morning,

 

Could someone please advise on the below issues which has signed us out of Hornbill completely with no access?

 

 

Thanks

Euan

[System response Times]

Hi All,

 

System is going particularly slow today when navigating through the different areas.

 

Are there any known issues?

 

Thanks

Euan

[System Issues - Creating New Requests]

We have been experiencing some issues with the hornbill over the past week where we have had buttons missing and had to refresh this in order for them to appear again and get to the next steps.

Today as well as this we are coming across an error message when trying to create a new request and are getting the below error code. You can exit the page and re-create the job but then lose anything you have detailed on the request and have to re-type this information.

 

 

Is there any maintenance being done or changes been made to cause this as it is causing us to double up the workload on many cases which is not ideal.

 

Thanks

Euan

[Hornbill Time - Clocks Going Forward]

Hi Jim,

 

Looks like it!

 

Something we have always had a bit of an issue with unfortunately. Hoping to get a work around.

 

Thanks

Euan

[Hornbill Time - Clocks Going Forward]

Something that I’m hoping you can support with before our call is the issue we are having since the clocks have gone forward now the system is an hour behind. I don’t know if there is somewhere that I can change the time for this as I haven't been able to locate this? Its nothing too complex hopefully but it’s knocking off all our pre-arranged reports that are set to go out at scheduled times which is causing some issues.

[Emails sitting in Outbox to Specific addresses]

Morning All,

 

Just wanted to see if you were aware of any issues with specific email addresses taking longer for emails to send to?

 

We have a particular recipient who's email is correct however when we send something on to them it can take several minutes or longer to leave the outbox and tends to hold everything else up behind it until its released. Not sure if you are aware of this happening elsewhere across the board? As i mentioned this is only to one particular address that we have come across so far and when sending from personal emails this goes straight away with no delay so wanted to check if there were any known issues with this or workarounds to avoid delays in sending.

 

Thanks

Euan

[Custom fields not showing in forms]

On 12/13/2022 at 10:26 AM, Euan Coleman said:

Hi Guys, 

Just looking at this it looks like the issue with the forms regarding the SLAs has been resolved but there are still some of the other areas missing.

 

Some of the missing custom fields which were part of the absence form were

Absent operative Name

Payroll Number

Absence Procedure Followed

Credited Hours

Escalated By

 

Not sure if you are able to support us any on this?

 

Thanks

Euan

 

Hi Everyone,

 

Is there any update on the above?

 

Thanks

Euan

 

[Custom fields not showing in forms]

Hi Guys, 

Just looking at this it looks like the issue with the forms regarding the SLAs has been resolved but there are still some of the other areas missing.

 

Some of the missing custom fields which were part of the absence form were

Absent operative Name

Payroll Number

Absence Procedure Followed

Credited Hours

Escalated By

 

Not sure if you are able to support us any on this?

 

Thanks

Euan

[Custom fields not showing in forms]

Hi Steve,

 

The fields looked to have been removed completely from some of the requests but not all of them. Upon checking this morning this looks to have been restored from the ones i have checked so far and the problem resolved itself but will be sure to raise this if any issues come up again with this.

We thought this may have been down to an update or something if you were aware of anything?

Everything looks back on track now with this though.

Thanks for your support.

Euan

[Hornbill service disruption]

Hi Guys,

 

Any system error reports this morning?

 

A lot of the guys in the office here are just getting the loading image but nothing is happening. This issue remains with a full browser restart.

[System Performance]

Thanks Keith,

 

Will do that now!

 

Thanks

Euan

[System Performance]

Can you advise if there are any known issues currently that would slow down the system?

 

We seem to be getting a really slow response on Hornbill when moving through the different tabs.

 

Thanks

Euan

[Email Template]

Hi James,

 

Hope you are well.

 

I have tried to edit these but when i then try delete them it only reverts it back to the original template and still wont let me either archive or delete this. Any other suggestions or work arounds here?

 

Thanks again

Euan

[Email Template]

Hi Guys,

 

Looking to see if i can get a bit of help or a suggestion on the email templates.

 

I have started making better use of these but would ideally like to remove a large number of them that we don't use however only seem to have an option of deleting any new templates that are made and none of the existing. Is there a way i can either delete or archive the existing ones to reduce the number that appear on the dropdown?

 

Thanks in advance.

[Emails not sending]

Hi Keith,

 

Not that i know of but have raised this with our IT department. Issue seems to be resolved now so will monitor this just in case.

 

Thanks!

Euan

[Emails not sending]

Hello,

we have the bellow error message;

 

 

These appear to be sending if we hit resend to recipients.

Will keep an eye on this to see if we have any more issues.

Thanks

Euan

[Emails not sending]

Hi,

 

Is there any issues with the emails being sent out?

 

We are getting emails through but cant send any out. Doesn't look to be a system as outlook etc is still working error.

 

Thanks

Euan

[Stage Checklist Validation Failed...]

Afternoon,

 

Looking to see if anyone can tell me what the below error message is that's coming up in various requests that have been logged;

 

Thanks

Euan

 

 

[Apply to Request]

Hi Keith,

 

Thanks for your help on this one.

 

The previous email had no attachments included and was just a general enquiry with nothing rectangular or incorrectly displayed. This is also someone who we frequently get emails from but have no issues generally.

 

I will keep an eye out for any more and if I'm still having issues I will let you know. 

 

Thanks

Euan

 

 

[Apply to Request]

Morning,

 

We have been having some issues since last night from around 5pm onwards with some emails we are receiving, not being able to apply them to the request as it gets stuck half way through the process and wont let you scroll. Is this something you are aware of?

 

There isn't anything specific with the emails its not working from some are just general information with no attachments or signatures.

 

Thanks in advance

Euan

[System Error]

Issue seems to be fixed now for us. Will update if this crashes again.

[System Error]

Hi,

 

The system keeps freezing and dropping connection. This then prompts us to log in but wont load and has also crashed a second time with the below error code;

 

 

Thanks

Euan

[Sending emails via requests]

Having issues sending emails via requests this morning with any attachments?

 

Can you advise if this is something that has been picked up?