[Request list - Export]

We are having trouble today when trying to export from the request list and are getting the below issue if you could advise?

 

 

Thanks

Euan

[Unable to log into Hornbill]

Great we are now back in as well. 

 

Thanks 

E

[Unable to log into Hornbill]

We are having the same issue. Cant get in at all.

 

Thanks

E

[Emails/ Updates not appearing on logs]

Good Morning,

We have encountered another problem this morning which we have had happen previously where we allocate an update to a log or send an email from a log and this wont show on the trail so looks like nothing has been sent however you will be able to see this in the outbox.

 

 

Above is the log example however we do come across this from time to time.

 

Thanks

Euan

[Service List]

 

Ive attached a picture which should have been on the original thread.

 

[Service List]

We have noticed this morning that the drop down on the service list for one of our customers his disappeared and we now only get 2 options;

The site and site complaint.

This is working as normal for every other site and nothing has changed against this one to have removed all the other options.

 

[Image removed by Sender]

Hello,

We are having ongoing issues again where we are unable to apply an email to a log.

 

We have noticed that the common issue with these are they all say "Image removed by sender" at the bottom where a signature would normally go.

 

Any known issues or work around's here as we have to forward this back on to ourselves and delete this part at the bottom for us to be able to apply this.

 

Thanks

Euan

[Apply to Request]

27 minutes ago, Euan Coleman said:

Morning,

 

Ive started getting issues this morning when trying to update emails into logs. The issue happens when trying to "Apply to Request" but it keeps saying "Failed to apply email to request" and i cant get it any further.

 

Are there any know issues of this as it has been working until around 5 minutes ago and despite multiple restarts still wont let me update.

 

Thanks 

Euan

Any update on this one yet? We need this to be able to keep our logs up to date!

[Apply to Request]

Morning,

 

Ive started getting issues this morning when trying to update emails into logs. The issue happens when trying to "Apply to Request" but it keeps saying "Failed to apply email to request" and i cant get it any further.

 

Are there any know issues of this as it has been working until around 5 minutes ago and despite multiple restarts still wont let me update.

 

Thanks 

Euan

[Raising a new case/ log]

Looks to be working now. Will update if there are any further issues with this.

 

Thanks again!

 

Euan

[Raising a new case/ log]

Hi James,

 

Thanks for the update. Are we any further forward with this yet?

 

Thanks

Euan

[Raising a new case/ log]

We are having a major issue this morning in creating new logs for calls that are coming through and getting the error "Progressive capture 'new request' load error! [object Object]" 

 

Can we have an urgent update on this as as the morning goes on we wont be able to operate with how the system is currently performing.

 

Thanks

Euan

[Various system issues]

Good Morning,

 

We have been having ongoing issues with Hornbill's loading times between mailbox and logs and i have detailed some of the main issues below;

 

Once you have created a log and have the reference number even after what can be an hour or more if an email comes in with that reference and you try to apply it nothing shows for it and its like the log doesn't exist with that reference.

 

Sometimes we are also able to attach an email to a log but when you then go into this it does not show in the email trail.

 

We are also having issues when using the "show associates files" and trying to apply these to an email which is going out getting an error message and we then have to save these files to our desktop and attach them manually.

 

Any support would be appreciated.

 

Thanks in advance

Euan

[System Not Loading]

The System has stopped loading and no one is able to get back in currently. Could you please look into this for us?