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grayat

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Posts posted by grayat

    Sub-status timer

    in Service Manager

    Posted

    Hi all. Just want to ask if there's a timer associated with sub-statuses. We have sub-status like On-Hold, In Progress, Passed to 3rd Party. For reporting purposes, we want to know how much time a ticket has spent on being either of those statuses. Do we have that?

    Thank you.

    SSO certificate

    in System Administration

    Posted

    Ah sorry, please ignore this as we have now resolved it. The resolution was to open the .PEM file on a Notepad and then copy the string of characters between the BEGIN and END of certificate. We then have to paste it to the Key Data field and click Ok. Then new certificate is then successfully uploaded.

    I think it'll be good to add that step here: https://wiki.hornbill.com/index.php?title=Single_Sign_On_with_SAML_2.0#Overview or maybe just add a text below the Key Data box saying paste the certificate string from a .PEM file.

    Adding new certificate in SSO Profile

    in System Administration

    Posted

    On 4/22/2022 at 9:13 AM, John C said:

    @Victor @Steve Giller hi guys,

     

    I need to update my certificates in Hornbill as they will shortly expire but I am not sure how to add the new certs in Hornbill itself.

    I have created 3 new certs in Azure, (Hornbill, Admin & Live) and I have downloaded these, but how to I upload to Hornbill below before I enable the new ones on Azure?

    When I click add cert re shot below is prompts for Key Data, how do I input this?

    Thank you.

     

    image.thumb.png.9eb822d349b533e15417d55fb4e6500a.png

     

    image.png.526b2afddf07b1286e7f82bfa74acad0.png

     

    image.png.178ae0752ce396e60e86f81d37c773cd.png

    Hi @John C, I have the same issue now. What did you put under the Key Data? Thank you.

    SSO certificate

    in System Administration

    Posted

    Thanks for the response @Steve Giller.  Unfortunately, nothing in the wiki documentation you shared the type of format and how we can upload the new certificate. We have renewed our certificate in Azure and our Infrastructure Team here is have a couple of options but not sure which one to use: Certificate (Base64),Certificate (Raw, )Federation Metadata XML & PEM format

    What do we enter in the Key Data field? Is it XML? Apologies, it's our first time to renew certificate in Hornbill. Thank you.

    Capture-hornbill_certificate.JPG

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