aykut.boyraz

Thank you very much @Conor; we have little SQL knowledge on this side unfortunately; but always happy to ask Mr. Google That definitely has helped block the domain; however off the back of this, how can we have it so the email we wish to reject, stays in the original mailbox in Outlook rather than be sent to mailbox within Hornbill where it currently would sit (once rejected)?

Hi, So we are looking at configuring the Hornbill mailbox to auto-log tickets when an email is sent in. As this will be turned on for all emails coming in, we would like to be able to block/blacklist particular domain addresses so they would be actioned as emails and not auto-logged as tickets. Is there a configuration that can be done within Hornbill to achieve this? Regards Aykut

Good morning, So we are currently in the process of creating an external facing customer portal that will be categorised based on the software the customer is seeking support on. As it stands, we are having to use very generic icons that have no relevance to the category. I believe it will be a massive value added if we were able to upload our own icons; as it will make it clearer for the end user. Currently we are able to add icons to our organisations sections which helps massively (see below); as this is the case, can we not replicate this for the category icons also? [ADMIN EDIT: Image Removed] Thank you and kind regards Aykut