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Adrian Simpkins

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Posts posted by Adrian Simpkins

    Newly created pages that are published default to design page when I view them in Company portal?

    in Employee Portal

    Posted

    Hi All

    I have updated our Employee portal with a new service domain with its own main page / child pages. When I view this in company home in Service Manager their main page shows as expected as below 1st image shows. However when I go into any of the child pages (Meet the team / Opening hours / Common ORC FAQs / Helpful User Guides) it appears to default to the Edit page even though they are published? 2nd image shows this - is this correct? None of the older published pages I look at do this - just these new 4 child pages.

    1st image:

    image.thumb.png.e0a33a7630ae304d374e9b45c5ca12b4.png

     

    2nd image shows it published but defaults to Edit mode? The older pages already published do not do this - just appears to be these 4 new child pages:

    image.thumb.png.d2128f3d43dd870466e572a2348f1806.png

     

    Many thanks

    When viewing a shared list view if you try to use the icons to just view a particular request type shows my request instead?

    in Service Manager

    Posted

    Hi all

    I noticed today that if I load a tailored request list view for another team, then hit the Incident only button it then shows incidents assigned to me rather than incidents in the displayed data list. Is this expected?

    Image below shows the list loaded and the Incident button I am referring to - when hitting show incidents it then just shows me incidents assigned to me whereas I was expecting to just see incidents in the displayed data list - is this expected behaviour?

    image.thumb.png.42c84a3155cce5ea876c9657054a400f.png

     

    image.thumb.png.8dddda7a8d3611cdf33ddcf2438036aa.png

    Many thanks !

    Unable to edit new page and add new link?

    in Employee Portal

    Posted

    Hi All

    I am trying to setup a new page in the Employee portal but it appears I am unable to add a new link on the new page? This image shows an existing published page where I can edit the existing links / add a new link:

    image.thumb.png.922e89e22d91815af8b19f488c128739.png

     

    However on the new page I am setting up if I click Add New Link nothing happens?

    image.png.b2f19dfbf98f482a07a10a17e5712edb.png

     

    Am I missing a trick here at all please?

    Many thanks

    Adrian

     

     

    Emails showing blank in To field but are still being delivered?

    in Service Manager

    Posted

    Hi All

    I have noticed that any of our emails we send to people we connect to a request appears to have a blank 'To' field but the email still gets delivered. On a number of our processes we offer the option to connect another user so someone can view the request in the absence of the person who raised it / comment etc. However I have noticed that the To field in the outgoing emails specifically for this function are blank, but the emails are still being delivered. image below shows one of the last weeks connection emails. In the bpm we connect the extra person as 'Interested' then send the connection email to any 'interested' connections on the next node (2nd image shows one of the bpms flow)

    Any idea why it is blank please?

    Many thanks as always

    image.png.7ab56fa8440f434219d3b54ba6717754.png

    image.png.81f71d331c4a98cb26b65b824f589a1a.png

    Auto reports have not come through to mailboxes

    in Reporting

    Posted

    Hi,

    We have a number of scheduled reports that run at 8pm in the evening. I can see the reports spawned as normal yesterday, but the receiving team has only received one email / one report. However there are a total of 6 reports that I can see generated the report last night and should have emailed out. Are there any issues at all please? These are back end reports that are sent from donotreply-mse@live.hornbill.com

    Many thanks

    Adrian

    Unable to tally issued licences

    in System Administration

    Posted

    Hi All

    I have noticed today that the number of full user licences issued on our instance dropped 1 so it now shows as 388 of 389. However, when I check the allocated User list in Platform Configuration it shows 389 allocated? Has anything changed that may affect this at all please? I have double checked this and definitely 389 listed in the User admin but shows as 388 of 389 still at the top

    image.png.bb0c59e19b13ab096c08a7f4810f29c7.png

    Many thanks

    Adrian

    Request still stuck on hold following recent patch

    in Service Manager

    Posted

    hi Rob

    yes sorry should have come off hold at 1.53pm today - interestingly it is a reopened request. I thought there was a patch fix for this last week or the week before and I have seen a marked improvement in the number of requests getting stuck (as in only the two I have mentioned have got stuck since that patch). All other requests have come off hold correctly.

    Maybe the patch fix i saw was for another issue with on hold / off hold. 

    Email Template Variables

    in Service Manager

    Posted

    Hi Lee - there are preset custom fields for various values you can map to. If you check here Mapping Fields from Customized Forms (hornbill.com) it will show the table of values. I have included a screen shot of one of my templates showing the mapping setup - you would just need to then map the data items you want to appear in the email template. The |empty value is to show no value if nothing is entered, otherwise it would just show the custom data field. 

    Hope that helps !

    image.png.cdda96baa8d01d175406fe7d25208fb7.png

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