[New UI Hornbill Mailbox reply on email question]

Hello Support,

We found out that with the New UI it is not possible anymore to choose when we click on reply Button on an Email in the Hornbill Mailbox to keep the text or Mail from the Customer inside in our answer email.

Before we could select if we want to keep the text.

Can we have this possibility also with the New UI?

Thanks 

Nikolaj

[Question for search co-worker]

@Steve Giller ok i have already changed it in the import update tool in hornbill. I will wait what happen in the next days if the users are there then it should automatically update if not i will raise a request for an Hornbill expert

 

Thanks and best regards

Nikolaj

 

[Question for search co-worker]

33 minutes ago, Steve Giller said:

appear in the search because they are still an active User, they just need their ability to log in restoring.

@Steve GillerOk that mean the right configuration would be archived if a user is leaving the company. We are running an ldap script for update user/ deactivate user. How can i easy change that for a lot of users from suspended to archived or can you do that via script for me?

Thanks

Nikolaj

[Question for search co-worker]

Hello Support,

Is is normal that the search for co-worker shows suspended Basic-Users? Can i switch it off somehow?

What is the deferent between archived User and suspended User by the way? What is the right way if a User is leaving the company?

 

Best regards

Nikolaj

 

 

[Project Gantt Chart Snapshots Error]

Hello Support,

I would like to have a snapshot of my Gantt Chart but i get this error  message.

Can you pleass have a look thanks

Nikolaj

 

[External Authorisation sending to an added connection person]

@Steve Giller one last question regarding this topic. Would it be possible to use the customer for the external authorisation? Then we would just change the customer before we send the external authorisation email. 

What do you mean with adding the email address via a custom field in the detail panel. can we do that when the ticket is already raised and then use it for the variable in the BP?

Thanks and regards

Nikolaj

[External Authorisation sending to an added connection person]

@Steve Giller  ok understood. can I use something else for example? we would like to choose some basic user depend on the request so it could be every basic user in the system. What can i use? it is not the Line Manager in this case. so i need an other option.

Thanks

Nikolaj

[External Authorisation sending to an added connection person]

Hello Support,

Is it possible to send the External Authorisation to an added connection? I cannot get it work.

The Email will not be sending out because the variable i us for it is wrong.

Can you please help me.

Thanks

Nikolaj

[Asset Management - Bulk Actions]

@Steve Giller ok understand but can you not modify it for that function that it will be possible to update assets in the future? Or some other way to update more assets easily for a normal hornbill user. Because the asset import tool is not for a normal hornbill user possible in our case.  

Thanks

Nikolaj

[Asset Management - Bulk Actions]

@Steve Giller I have a question would it be not possible to use the GUI also for that? For example export the assets i would like to change via export asset list

and then change the value i want and after that import this list via Asset Management -> Upload new Assets from CSV file?

I tried it but i get an error, I think because are the files are different names for the fields name or something like that.

It would really help people in our company todo an bulk update on the assets, because not all of them has rights to perform the asset import tool and they are also not able to do that.

Thanks and best regards

Nikolaj

 

 

 

[Error by Raising new Request from Email]

Hi @David Hall

Thanks your feedback, solution would be more than appreciated. 

best regards

Nikolaj

[Error by Raising new Request from Email]

Hi @David Hall and @Steve Giller

1. yes it is the same for the old UI.

From the Inbox when we marked the mail we click on Raise Request and the next window shows the customer empty...

we are not chosen any service catalog so far that will happen in the next window

Thanks

Nikolaj

 

[Error by Raising new Request from Email]

Hi @Steve Giller

This is from the email view using the Raise Request option...

[Error by Raising new Request from Email]

Hello Support,

We found out that the Customer/ Co Worker will not transferred anymore from the mail to the request. We faced that issue since 2 days we think.

Do you know about that topic already?

Thanks

Nikolaj

[Cannot Upload pdf as an Attachment]

Hello Support,

Can we please fix that issue? or tell me some workaround. It happen quit often that i get project related pdf.

Thanks & Best regards

Nikolaj

[Service Manager Hornbill Automation]

Hi @Steven Boardman

Thanks, that was exactly what I was searching for.

Best regards

Nikolaj

[Service Manager Hornbill Automation]

Hello Support,

I have a question regarding Workflows and Hornbill Automation. Is it possible via the Workflows that i force a Request Owner to add an attachment?

I can only find the option for remove.

Thanks

Nikolaj

[Cannot Upload pdf as an Attachment]

@Keith Stevenson any update on this?

thanks

Nikolaj

[Cannot Upload pdf as an Attachment]

@Keith Stevenson

Thanks, please come back to me when you found a solution.

Best regards

Nikolaj

[Cannot Upload pdf as an Attachment]

@Keith Stevenson

I have send you an message with the pdf. document.

 

Best regards

Nikolaj

[Cannot Upload pdf as an Attachment]

Hello Support,

I have a problem when I try to upload an pdf attachment to a project. Nothing happen.

Attachment is not saving. 

Thanks and best regards

Nikolaj

[Error sending email]

Thanks @Deen

 

[Error sending email]

Hello support,

We have problems with sending emails from an request with attachments. here is the error message. Direct from my Hornbill Mailbox I can send mails with attachments. Only from a request direct it is nor working.

Thanks and regards

Nikolaj

[Enhancement Suggestion - Schedule the raising of Requests at some specified future date]

Hello All,

We also looking for that feature. Is it possible now? What is the update?

Thanks and best regards

Nikolaj

[Hornbill Virtual Agent IS NOT listed under My chatbots and/or the organisation name]

Ok thank you very much. I have contacted him. Let's see what happens. I think i have done all configuration now from my side and Hornbill.

Best regards

Nikolaj