Prathmesh Patel
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Posts
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Enhancement Requests
Posts posted by Prathmesh Patel
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Hi, is there any things planned to integrate Bots within Service Manager?
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Fantastic event .. good to meet the hornbill community, and great too see the new features too!
I have to say that I loved your honesty and the way the event was presented. I did come away with a few actions, and will be doing a lot more to promote the use of the collaboration tools.
Looking forward to the next event whenever that maybe!.
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Thank you.
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I have created feedback questions but wanted to know how to report on these?
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Thanks, Yes, now all working. What went wrong?
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Operation timed out after 10000 milliseconds with 0 out of -1 bytes received
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Gerry,
I completed the reg form a few couple of weeks ago but not heard anything back.
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no worries - thanks.
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Did both Victor..
Also on another note.. did you manager to work on the in/out of sla within days report?
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posted in the screen shot
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Victor,
I didn't add a service, i turned off routing rules for auto responder and it worked.
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Victor,
I've now sorted this.
Regards,
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how would i go about adding a service to these calls?
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Hi, since the latest update, the calls received by the call responder, we are unable to apply to call - the following message appears.
when looking at the call ticket, the detail have been added bu the message is not cleared for the email box.
please advise.
Thanks
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apologies, resolve please
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Open tickets
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Victor, Thanks,
Yes, all active request.
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Victor, thanks for asking. i haven't to be honest. I doing it manually at the moment.
What do i need to insert into the widget to get the data out.
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This is what i require too. but need in SLA and OUT of SLA
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Hi, is there anyway of stating to the Support teams that they have VIP users ticket assigned?
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Looking forward to attending the session.
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Thanks Steve - i'll give this ago.
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calls assigned to this team are only visible to them
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Hi, i need to create a security support team within Service Manage, where by the only team can see call in the box are the Service Desk and also the security support team.
Is this possible?
Bots
in Service Manager
Posted
Gerry
Chat bots, which conducts a conversation via auditory or textual methods. This can then determine where a ticket needs to be referred to, or can point the user in right direction.
Prav