[Logged by Source]

is there any reports that we call run to shows call logged by source, i.e. Analyst or email?

[Time Recording]

Thanks. I'll look into this.

[Time Recording]

Hi, in support works, when resolving a call, there was a box to record, time taken. is there anything like this on Service Manager?

[Notification]

Hi, is there a way that a team or individual analyst be notified by pop up or email if a call has been assigned?

[Capitals]

Thank You,

Yes, and has worked.

 

[Capitals]

Hi

 

When we resolve calls in Service Manager it removes all Capitals, this can cause issues when sending username and passwords

Can this be amended?

[Blue symbol next do decision node]

[Blue symbol next do decision node]

[Blue symbol next do decision node]

 

Hiya, what does the blue symbol next to the decision node mean?

 

[Customer Site missing]

When calls are logged via the auto responder, it does not pick up the users site.

Any thoughts?

 

[Mandatory closure category when closing a request [Available in build 2.31+]]

Sorry - this does work.. I just needed to log out!

[Mandatory closure category when closing a request [Available in build 2.31+]]

I have switched this on from the settings, but does not allow us to select the categories now. Please advise 

[Flgs]

Thank you - This worked

[Unable to Login - Operation timed out after 10000 milliseconds]

Yes, the issues has been resolved. Thanks

[Flgs]

Thank you for this.

I may have missed it, but how do I change the name of Attribute 1 to Status?

[Flgs]

Hi, is there a way to VIP Flag to notify the desk of any VIP users?

 

[Data Cleardown - News Feeds]

Can news feeds be cleared down?

[Unable to Login - Operation timed out after 10000 milliseconds]

When trying to log onto Service Manager I get the error - Operation timed out after 10000 milliseconds with 0 out of -1 bytes received

please advise

[Can I change the Labels and text in the Hornbill Portals?]

On the sign in page of customer portal - can Sign In be changed to Log in?

 

[Password reset text formatting]

The formatting on the password reset text needs some work. ( This when selecting forgotten password on the customer portal).

_______________________________________________________________

You have recently requested to reset your password. Please click the following link to confirm ---------------------> needs to move to the right to align with text below

 

                                                Confirm Password Reset: https://service.hornbill.com/ssw/lib/saml/auth/simplesaml/module.php/esp/forgotPassword.php?stage=Response&token=GOAi3tz_vGvHB6zoM0uiu5ZNj_nN0hoHcJAw8pQEJBBSdzMro5coKNF0xQfXK07yKSCBTqGpH6WuXeRhHyjZ5A&userid=patepz

 

                                                and you will be redirected to a page where you can reset your password.

 

                                                If this request was not made by you please ignore this message or click the following link to cancel the request

 

                                                Cancel Request: https://service.hornbill.com/ssw/lib/saml/auth/simplesaml/module.php/esp/forgotPassword.php?stage=Cancel&token=GOAi3tz_vGvHB6zoM0uiu5ZNj_nN0hoHcJAw8pQEJBBSdzMro5coKNF0xQfXK07yKSCBTqGpH6WuXeRhHyjZ5A&userid=patepz

 

                                                Thank you.

 

_________________________________________________________________

[Can I change the style of the Portal text?]

Can we make the login text in the top right hand corner look like a link and stand out more?

[Free Text Search]

Is there the ability to do free text searches within Service Manager?

I would like to search on text inputted into updates.

[recording escalations]

Just on this topic - is there anywhere we can store the contact details etc. of the Third Party Supplier

[Email Switch off]

Thanks for the response but there are a number of users across different businesses. 

 

[Email Switch off]

Hi, is there a way of switching outbound email off from service manager?

I want to get some test data onto the system but don't want an automatic email sent back to the customer whilst carrying out this exercise.

Thanks

 

Prav