[No capture ID]

yes, should be

[No capture ID]

Hiya, i get the following error when trying to create a new project.

[Errors]

Hiya, I get the same issues. installed around 2 weeks ago

[Project Manager errors]

Hiya, get the following errors when trying to create a project. Am i missing something?

[First Time Fix percent /Rate]

Hiya, 

Does anyone have a First Time Fix measure / Widget I could look at?  I have created one, but getting all sort of figures

Regards,

[Emails]

thanks Victor

[Emails]

Hi, we had some email issue and now have over 700 email in the out box.  The email issues is now resolved, but is there a way of getting these sent ASAP.  I cannot see a send/receive option.

[Open incidents by age]

Victor.

 

I've sorted it.

[FAQs]

Thanks Nadeem. I suppose you cant see who its view by?

Is there any reports that be run via the wigets on this?

[Open incidents by age]

Not worked. I went in to Wigets, copied the text and selected custom.

[Open incidents by age]

Victor, i just tried to create that but didnt work

[FAQs]

Hi, is there a way we can track how may times an FAQ has been read/viewed and who by?

 

 

[% Incidents / Request closed with SLA by team]

Thanks Bob

 

[Time spent on Incident Tickts]

Daniel, 

Ok, thanks for that.

When i pick up a ticket that has been assigned to me, the total time is static on 0:00. how do i get that time to start ticking?

 

 

[Time spent on Incident Tickts]

actually it doesnt disappear, it does not start.

[Time spent on Incident Tickts]

I have installed Time sheet Manager,  and configured it to time spent on composing emails as a test - this works. However, when selecting an Incident tickets the clock disappears!..

ANy help would  Apprciated.

 

Regards, Prav

[Error - Cannot Read Property 'row' of undefined]

Thank you

[Error - Cannot Read Property 'row' of undefined]

How do i re-associate as i'm unable to access the ticket.

[Error - Cannot Read Property 'row' of undefined]

Dan,

 

Hi, thanks for investigating, they were both 'Low' Impact.

Regards,

 

Prav

[Error - Cannot Read Property 'row' of undefined]

Dan,

 

Correct - Reference is - IN00032043

[Error - Cannot Read Property 'row' of undefined]

hiya,

 

1. Yes. I cannot open the call to see.

2. Call was logged 14/09/2017 13:01 and clsoed 18/09/2017 08:42

 

 

 

[Error - Cannot Read Property 'row' of undefined]

When i try to open a closed call i get the following error .

Please can this be rectified as it needs to be seen by the Auditors

.

[% Incidents / Request closed with SLA by team]

Bob,

Yes, just like your diagram.

Regards,

 

Prav

[% Incidents / Request closed with SLA by team]

Bob,

The attached shows '% of Requests Closed Per Month (Within Resolution) - Priority 1'

I want a similar report but by team if that makes sense

[% Incidents / Request closed with SLA by team]

Hi, i want to set up a measure that reports '% Incidents / Request closed within SLA by teams'  is there a simple way to do this?