Harry Hornbill
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Posts posted by Harry Hornbill
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Hello everyone,
The latest update of Hornbill Core (313) has been released to live.
The change log for this update is as follows:
New- Hornbill Automations for the management of Simple Lists. Operations to automate the add & remove of items to/from Simple Lists.
- Remove deprecated serviceportal settings
- It is now possible within the BPM automation node for Contacts to get a contact record based on their email address (h_email_1)
- Contact Audit Trail duplicated in list with contacts sharing logon id
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Hello everyone,
The latest update of Service Manager (2952) has been released to live.
The change log for this update is as follows:
New- Added timeline to the service view {CH00178766}
- the ability to automatically create requests based on a defined schedule {CH00178764}
- Show Resolution Text in Employee Portal if the Timeline visibility is set to Customer {CH00178787}
- unable to paste multiple screenshots when raising a new request {PM00179390}
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Hello everyone,
The latest update of Timesheet Manager (225) has been released to live.
The change log for this update is as follows:
Change- Upgraded pagination component
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Hello everyone,
The latest update of Project Manager (439) has been released to live.
The change log for this update is as follows:
Change- Upgraded pagination component
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Hello everyone,
The latest update of ESP (3800) has been released to live.
The change log for this update is as follows:
New- Added option to send the owner of a task a notification of task completion, if the owner is not the actor completing the task
- Updated default auto sequence for sysPortalLogonId to make sure there are no duplicates when sequence gets reset
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Hello everyone,
The latest update of Hornbill Core UI (2012) has been released to live.
The change log for this update is as follows:
New- Activities - Edit popup - Is possible to change ownership now (action limited to activity owner)
- Preview UI - Added New AI Assist Feature
- New UI - Added support for opengraph embeds to activitystream (requires server 3799)
- Improve error message when login can't load configuration
- Accessibility - Top Nave Bar for Basic Users - Added Option to navigate via keyboard
- Activity create/edit popup - Assign to - Showing team when role was selected
- Preview UI - Improved WCGA focus readability for search dropdown
- Accessibility - Manage My Profile - Added labels to the change/delete image buttons
- New UI - Organization Global search not working
- UI Preview - Email list in wrong order on first open
- [Accessibility] DateTime Input - Added ARIA attribute to icons
- New UI - Improve attachments list presentation when adding file attachments to conversations or activitystreams
- Admin: Platform Conf - Accounts - User Detail: (Preview Mode) The users profile image right hand pane not wrapping in time
- UI Preview - change visibiity of timeline post not working
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Hello everyone,
The latest update of Service Manager (2949) has been released to live.
The change log for this update is as follows:
New- Added new bpm operation suspend wait for connection {CH00178767}
- Added additional Custom Fields on the Request Table {CH00178711}
- the BPM operation 'Requests->Access Control->Lock/Unlock Actions' now includes an option to Lock/Unlock All actions {CH00178786}
- "Respond by" time is now visible on the portals {CH00178758}
- request view expanded to use the full screen width
- add last updated column to customer portal request list {CH00178759}
- its now possible to get informations about an asset via the BPM operations 'Entity->Assets->Get Asset Information' {CH00178775}
- Service subscribers - Search includes already subscribed organisations {PM00179160}
- getTeamInformation bpm operation outputs returning null values (PM00179218)
- autoresponder operation 'Raise new request' fails sending email confirmation {PM00179183}
- Service Portfolio - Service Levels not readable in Dark Mode {PM00178113}
- IC Fields not being populated with correct information {PM00178566}
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Hello everyone,
The latest update of Board Manager (364) has been released to live.
The change log for this update is as follows:
New- Added ability to sort lanes by title, creation date, and entered on date
- New UI - add the add to Board option to the email view in the new UI
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Hello everyone,
The latest update of iBridge Content Pack (580) has been released to live.
The change log for this update is as follows:
New- Cloud Automations for Aha! - new operations to manage Ideas Portal Users from Hornbill Workflows.
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Hello everyone,
The latest update of iBridge Content Pack (579) has been released to live.
The change log for this update is as follows:
Change- Cloud Automations for Azure AI. Updated operations to support changes to the Azure language analysis APIs.
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Hello everyone,
The latest update of Customer Portal (120) has been released to live.
The change log for this update is as follows:
Change- Login page is shown on same URL as main app and no longer redirected to
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Hello everyone,
The latest update of ESP (3798) has been released to live.
The change log for this update is as follows:
New- Added admin operation (admin::guest2faAuthenticatorDeregister) to allow deregistration of authenticator app for guest accounts
- Default working time validation is now more forgiving of format variations that are still valid
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Hello everyone,
The latest update of Host Controller (2933) has been released to live.
The change log for this update is as follows:
Fix- Added exclusions for specific IP addresses required because of private address NAT and internal traffic.
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Hello everyone,
The latest update of Hornbill Core UI (2004) has been released to live.
The change log for this update is as follows:
Fix- Preview UI - Forms in Accordions - Improved font size of headers
- Admin: App - Workflow/IC - Lists: Remember the selected 'state' filter selection (uses browser to store setting)
- Admin: Platform Conf - Org Structure: Make "function" type group behave like other group types where you can assign basic users.
- Preview UI - Email View - Email view not showing recipients
- Inteliggent Capture - Some mandatory fields were missing red colour border
- Admin: Platform Conf - Data - Profiles: Editor tree items are not indented (UI Preview Mode)
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Hello everyone,
The latest update of Hornbill Mobile Catalog (210) has been released to live.
The change log for this update is as follows:
Change- Internally changes for compatibility with upcoming server releases
- Embedded youtube videos was not playing in FAQ and activity stream
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Hello everyone,
The latest update of Hornbill Core UI (2001) has been released to live.
The change log for this update is as follows:
Change- Preview UI - Email View - Improved colors in Dark theme by inverting them except the images
- Preview UI - Emails View - Improved Layout to be able to see more content in the extended email list
- Preview UI - Email Composer - Dark Theme - Improved user selector colors
- Preview UI - Email View - Download Images prompt was dismissed for all emails when clicked for one
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Hello everyone,
The latest update of Hornbill Customer Manager (354) has been released to live.
The change log for this update is as follows:
Change- Add plugin for new email view
- Internal change for compatiblity with new server releases
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Hello everyone,
The latest update of Hornbill Core UI (1990) has been released to live.
The change log for this update is as follows:
New- Preview of new Hornbill UI
Change
- Admin - Accounts - Guest Accounts: Added ability to edit basic guest account data
- Admin - Business Process: Please note that "business process" terminology will be changed to "Workflow".
- Admin - Email - Routing Rules: Modified operation (flowcode) list to display flowcode title (requires server 3789)
Fix
- Admin - Workflow - Editor: if workflow editor is runs without app context it can't find workflow record. Added some checks to try work out app based on url without appid.
- URL query params are not retained after login
- Admin - Styling: Admin style was breaking service manager administration view for "Request Settings"
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Hello everyone,
The latest update of iBridge Content Pack (569) has been released to live.
The change log for this update is as follows:
New- Cloud Automations for Microsoft Defender. A collection of operations to allow management of incidents and alerts.
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Hello everyone,
The latest update of iBridge Content Pack (568) has been released to live.
The change log for this update is as follows:
New- Cloud Automations for Hornbill to Hornbill instance integration. Operations to automate the management of Simple List items.
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Hello everyone,
The latest update of Service Manager (2934) has been released to live.
The change log for this update is as follows:
New- Additional Intelligent Capture data providers. (co-worker by logon id, countries, languages) {CH00178831}
- Log/Update Autoresponder Operation {CH00178757}
- Added Feedback Column on Request List {CH00178756}
- Information on Asset Fields available on asset form {CH00178773}
- Display Asset Class on New Asset form once Asset Type selected {CH00178772}
- Threshold matrix not updated when changing selected Assessment in administration {PM00178698}
- Removing a board member not working as expected in some scenario {PM00179001}
- Only teams with 'active' users enabled for assignment are candidates for request assignment {PM00178961}
- Intelligent Capture Sites search form pagination is not shown for Company Sites tab {PM00178954}
- unable to unset the External Reference No from a request {PM00178531}
- Additional fix for requests using a BPM containing the Update Service Level node failing to correctly recreate events when change is actioned by a basic user {PM00178880}
- SLA Pause on Resolution functionality does not update and mark resolution as expected {PM00178854}
- Requests using a BPM containing the Update Service Level node may fail when change is actioned by a basic user {PM00178850}
- Inconsistent behaviour of summary & description text in intelligent capture {PM00178848}
- Fixed following issue "Adding multiple authorisers individually only generates one activity" {PM00178582}
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Hello everyone,
The latest update of ESP (3792) has been released to live.
The change log for this update is as follows:
Fix- Passport login failed to validate because passport data were not correctly encoded
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Hello everyone,
The latest update of ITOM (76) has been released to live.
The change log for this update is as follows:
Change- With this release we now use the new Hornbill DatePicker when scheduling a job
- Runbooks: runbook process not loading in editor
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Hello everyone,
The latest update of Hornbill Core (294) has been released to live.
The change log for this update is as follows:
Change- Workflow - Hornbill Automation - String Utilities - Replace: added support to replace with a space by setting replace string to {{space}}
- Workflow - Hornbill Automation - String Utilities - Replace: added support to replace space by setting search string to {{space}}
- Renamed "business process" translatable string to "Workflow"
New Update: Project Manager (440)
in Announcements
Posted
The latest update of Project Manager (440) has been released to live.
The change log for this update is as follows:
Fix