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Harry Hornbill

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Posts posted by Harry Hornbill

    New Update: Document Manager (530)

    in Announcements

    Posted

    Hello everyone,

    The latest update of Document Manager (530) has been released to live.

    The change log for this update is as follows:

    Change
    • When using the Change Ownership feature in the admin section, can filter the libraries list
    Fix
    • Accessibility improvements
    • employee portal background incorrectly applying to the document list

    New Update: Service Manager (2973)

    in Announcements

    Posted

    Hello everyone,

    The latest update of Service Manager (2973) has been released to live.

    The change log for this update is as follows:

    New
    • Adding support for wiki toolbar to request view in Preview UI {CH00179909}
    Change
    • Progressive Capture Customer Search form - Option to include archived users {CH00179697}
    • Record date of customer feedback provided against a request for use in reporting {CH00178789}
    • New button to the right hand summary section on a request for a one-click option to assign the request to the session user {CH00179882}
    • a new BPM operation to get information about the user that raised the request is now available {CH00178770}
    Fix
    • Child requests created from system actions e.g. autoresponder do not have a workflow process generated {PM00180001}
    • the BPM operation to add a request member is not working as expected in the context of a basic user {PM00179913}
    • BPM operation to update the request customer not working as expected in the context of a Basic User {PM00179870}
    • Unable to Specify Recipients when attempting to configure an email reminder {PM00178942}

    New Update: Hornbill Core UI (2034)

    in Announcements

    Posted

    Hello everyone,

    The latest update of Hornbill Core UI (2034) has been released to live.

    The change log for this update is as follows:

    Fix
    • Preview UI - High Contrast Theme - Selected item was showing text color the same as the background
    • Preview UI - My Profile view - difficult to read in Dark Mode
    • Preview UI - When navigating from the newsfeed to a workspace with unread items immediately dismiss the unread items in the UI
    • Inteligent Capture - answers not appearing in Summary Panel until certain mandated Form Fields are answered

    New Update: Hornbill Core UI (2032)

    in Announcements

    Posted

    Hello everyone,

    The latest update of Hornbill Core UI (2032) has been released to live.

    The change log for this update is as follows:

    New
    • Admin - Workflow - Ability to download/upload a workflow stage
    Fix
    • New UI - when navigating to a new private post from the post page, a 'you do not have access' error was being displayed
    • Disable create new workspace button while is creating the new Workspace, to prevent more than one request in the same time.
    • Preview UI - Email view - missing email body after displaying inbound delivery log
    • New UI - Mentions Counter not updated after replying to a comment with a mention
    • New UI - When viewing the newsfeed you can add attachments to comments on posts if they occur on a workspace and mentions will be limited to only members in that workspace
    • Admin - BPM Editor - no save prompt when closing a multiline text form with modifications
    • DateTime input - invalid date not showing error
    • Like 1

    New Update: Service Manager (2970)

    in Announcements

    Posted

    Hello everyone,

    The latest update of Service Manager (2970) has been released to live.

    The change log for this update is as follows:

    Change

    • Update the IC Service Form to include the selected catalog id as an output param {CH00179604}
    • Add Timezone to the IC Customer Details form {CH00179563}
    • Added validation on unique Serial Number when importing assets with class 'Telecom' and 'Computer Peripheral' via CSV file {CH00178785}
    • Added new option for email priority selection on request email action {CH00178765}

    Fix

     

    • user unable to see Change Requests they're connected to in the Employee Portal {PM00179838}
    • Showing handle instead of User Id in the member added timeline entry on the request details view. {PM00179806}

     

    New Update: Hornbill Core (316)

    in Announcements

    Posted

    Hello everyone,

    The latest update of Hornbill Core (316) has been released to live.

    The change log for this update is as follows:

    Change
    • Updated the Get User Details workflow operation to support the searching of users against their primary email address, with optional account status filtering.
    Fix
    • Fixed problem where MSP users were not being included in search when adding users to teams, roles or other places where a user search/lookup is being performed.

    New Update: ESP (3807)

    in Announcements

    Posted

    Hello everyone,

    The latest update of ESP (3807) has been released to live.

    The change log for this update is as follows:

    New
    • The activity post object now returns the activity stream type
    • Added 'table' property to WebHook event payload
    • Added inbound message routing/processing logging
    Change
    • admin::userProfileGetList and session::userProfileGetList allow multiple userType parameters
    • Added extended configuration to workspace setup related API's
    Fix
    • Resolved a problem where passing an empty string value into an array in a complex type, would lead to empty string values not being correctly serialized. This was impacting reporting.
    • The operation mail::getMessageDeliveryLog was not filtering by recipId input parameter

    New Update: Service Manager (2961)

    in Announcements

    Posted

    Hello everyone,

    The latest update of Service Manager (2961) has been released to live.

    The change log for this update is as follows:

    Change
    • Service Filter on the Service Progressive Capture form {CH00178733}
    • A new Hornbill Automation node for the business process engine to unassign the current request owner is now available under Entity->Requests->Assignment {CH00178783}
    Fix
    • Unable to select impact assessment {PM00179585}

    New Update: Hornbill Core UI (2028)

    in Announcements

    Posted

    Hello everyone,

    The latest update of Hornbill Core UI (2028) has been released to live.

    The change log for this update is as follows:

    New
    • Preview UI - New Views: Workspace, News Feed, Post
    • Activities - Activity edit popup - New option to notify owner when task is completed (platform build >= 3800)
    Change
    • Admin - Platform Conf - Email - Routing Rules: Reworked layout slightly and added intellisense to rule expression
    • Admin - Platform Conf - Mail - Routing Rules: Use select box to choose rule action instead of switches (requires server 3802).
    • Preview UI - Activity dialog - Increased complete right column
    • Preview UI - Email List - Updated layout of the list
    • Update SSO Profile creation to reflect the changes to the metadata
    Fix
    • Preview UI - "Make this my default view" was not working for new views.
    • Admin - Intelligent Capture - incorrect link to view process from property value search popup
    • Admin - Webhooks: Changing entity caused js error when fetching db columns resulting in columns not being displayed in intellisense.
    • New UI - pages continually refresh if the url contains a single quote (or other html encoded character)
    • Activities - Fixes around themes in activity popup and activity calendar view
    • Admin - BPM - Access Granted To section not showing on properties popup for users who are not administrators
    • Activity popup - Complete form - custom field long labels pushes complete buttons outside the form
    • Employee Portal - Sometimes seeing error "Widget Not available due to an error when plugging in". The workaround solution was to clear the browser cache.
    • Resolve workspace redirection issue when clicking from notification dialog.
    • New UI - remove visisdbility oiptions from workspace view
    • Preview UI - Global Search was mot changng the context for new view
    • Admin - User Create - hide change password section when creating a new user
    • Admin - reporting - deleting a sql criteria adds an empty element
    • New UI - when editing a large post or comment which has the Show More option, it isn't automatically expanded
    • New UI - When a user does not have a profile image, the icon image displayed in the activitystream post box was always set t U rather than the initial of the users name
    • Support embedding of urls from x.com (twitter)
    • New UI - The post more menu in the activitystream is visible on the employee portal
    • Preview UI - Intelligent Capture - Autocomplete fields not displaying correctly
    • Preview UI - Custom Forms - Missalignment of radiobuttons and text
    • Preview UI - Employee Portal - Overflow text in Catalogue Items
    • Preview UI - Email view - improved detecting remote images, not showing prompt again untill browser refresh

    New Update: Service Manager (2957)

    in Announcements

    Posted

    Hello everyone,

    The latest update of Service Manager (2957) has been released to live.

    The change log for this update is as follows:

    New
    • Added TimeZone to the options in the Customer Section on a Request {CH00178793}
    Change
    • the BPM operation 'Requests->Assets->Get All ' will also include the option to return the asset ID {CH00179509}
    • It is now possible to include unavailable users in the Round Robin and Most Available assignment bpm operations {CH00178788}
    Fix
    • unexpected business process started when raising a scheduled request against a catalog item {PM00179554}
    • Request list shared views - Error when trying to bulk change owner {PM00179473}

    New Update: ESP (3802)

    in Announcements

    Posted

    Hello everyone,

    The latest update of ESP (3802) has been released to live.

    The change log for this update is as follows:

    New
    • Added new email routing rule function MESSAGE_HEADER() to return the value of the header present in the email message being evaluated. For example: MESSAGE_HEADER('Message-ID') LIKE '%some.domain.com%'
    Change
    • Improved Email Autoresponder rule validations and checks

    New Update: Asset Import Utility (v4.2.2)

    in Announcements

    Posted

    Hello everyone,

    The latest update of Asset Import Utility (v4.2.2) has been released to live and is now available for download on GitHub.

    The change log for this update is as follows:

    Fixed

    • Fixed version check logic as self-update didn't always happen. Bumped to 4.2.2 instead of 4.2.1 to ensure previous relevant versions update correctly.

    New Update: iBridge Content Pack (589)

    in Announcements

    Posted

    Hello everyone,

    The latest update of iBridge Content Pack (589) has been released to live.

    The change log for this update is as follows:

    New

    • Cloud Automations for Google Chat - additional operations to add and remove members from spaces.

    To find out more you can find the documents surrounding the integration here.

    New Update: Asset Import Utility (v4.2.0)

    in Announcements

    Posted

    Hello everyone,

    The latest update of Asset Import Utility (v4.2.0) has been released to live and is now available for download on GitHub.

    The change log for this update is as follows:
     

    Features

    • Added support for importing assets from Microsoft Intune
    • Added support for importing assets from Cynerio

    Fixed

    • Out of range issue when caching large numbers of user records

    See the Data Imports Guide for information regarding the new features.

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