samwoo Posted August 5, 2016 Share Posted August 5, 2016 Hello, I have come across a slightly frustrating issue when creating email templates. If i create a new template and copy the text from the following sources: * Word Document * Another Template * Notepad * Wordpad I get the following error message at what appears to be randomly. If i do get this message, i'll have to duplicate the tab, create a new email template yet again and copy and paste the information from the problem template. This doesnt always work, there have been occassions where I have needed repeat this process more than 5 times before I am finally able to create the template. This is the template I am having issues with at the moment in time: I have created other emails successfully with an underscore _ at the front of the name. Can someone advise? Thanks, Samuel EDIT: Oh and the other thing that happens is that if I do manage to click "Create" without getting that error message, but don't get an acknowledgement that the Template has been created, I will never be able to use the Template name ever again. When this happens, the Create button is still active. So I refresh or create a new template, put the same name again and press Create... the create button is still active no matter how many times i do it. I go into the Email Templates area and there is no template with the name that i want to use. But when I add an extra character to the template name that I want to use, the template is created and works. Link to comment Share on other sites More sharing options...
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