Martyn Houghton Posted June 7, 2016 Share Posted June 7, 2016 At the moment you can create catalog items for Incidents and Service Requests, which allow you to specify different Progressive Capture and Workflow processes for them, but at this time you are not able to do this for Change Requests. We have a number of different Change Request processes which would ideally need to use different progressive capture, but at this time you can only specify a default change request progressive capture for the whole system, not at a service level. Are there any plans to add calalog items for Change Requests or add the ability to change the default progressive capture at a service level? Cheers Martyn Link to comment Share on other sites More sharing options...
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