AndyColeman Posted May 26, 2016 Share Posted May 26, 2016 Hi, I am been quoted reference numbers by staff and when I run a search for them under 'Requests' some of them do not find anything. For example a customer has just asked what is going on with SRO1147 but when I run a search, nothing comes up. Is there a reason I cannot see every ticket? I understand I am an admin and in my role I need to be able to keep a track of all tickets that are entered in to the system. Any help would be appreciated. Link to comment Share on other sites More sharing options...
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