Xmlmc Method Invocation Error

[Tonyo]

I have just made updated the Incident service , but since then, and when I log a ticket (this works OK), until when I try assigning it to an individual or team, then I get the error " Xmlmc method invocation failed for BPM invocation node ". Can you please help as tis is not allowing us assign/reassign logged tickets...Please see attached screen shot and advise..

Thanks

Tony

[TrevorKillick]

Hi Tony

Can you jump into the Admin Tool and go System -> Monitor -> Logs -> EspServer Log and check the Error Box and post back the last few errors it should help indicate exactly why the BPM Node for notifying a customer is failing.

Kind Regards

Trevor Killick

[Tonyo]

Hi Trevor,

Please see attached as requested....

[TrevorKillick]

Hi Tony

I looks like you have a missing value in the notifyEmailCustomer node in your BPM can you take a look at that node and make sure all of the input have a value set?

Kind Regards

Trevor Killick

[TrevorKillick]

To wrap this up for anyone else that comes across this, mailbox input parameter on notifyEmailCustomer must be set to manual and set to a mailbox it should never be set to automatic.

Kind Regards

Trevor Killick