Tonyo Posted May 25, 2016 Share Posted May 25, 2016 I have just made updated the Incident service , but since then, and when I log a ticket (this works OK), until when I try assigning it to an individual or team, then I get the error " Xmlmc method invocation failed for BPM invocation node ". Can you please help as tis is not allowing us assign/reassign logged tickets...Please see attached screen shot and advise.. Thanks Tony Link to comment Share on other sites More sharing options...
TrevorKillick Posted May 25, 2016 Share Posted May 25, 2016 Hi Tony Can you jump into the Admin Tool and go System -> Monitor -> Logs -> EspServer Log and check the Error Box and post back the last few errors it should help indicate exactly why the BPM Node for notifying a customer is failing. Kind Regards Trevor Killick Link to comment Share on other sites More sharing options...
Tonyo Posted May 25, 2016 Author Share Posted May 25, 2016 Hi Trevor, Please see attached as requested.... Link to comment Share on other sites More sharing options...
TrevorKillick Posted May 25, 2016 Share Posted May 25, 2016 Hi Tony I looks like you have a missing value in the notifyEmailCustomer node in your BPM can you take a look at that node and make sure all of the input have a value set? Kind Regards Trevor Killick Link to comment Share on other sites More sharing options...
TrevorKillick Posted May 25, 2016 Share Posted May 25, 2016 To wrap this up for anyone else that comes across this, mailbox input parameter on notifyEmailCustomer must be set to manual and set to a mailbox it should never be set to automatic. Kind Regards Trevor Killick Link to comment Share on other sites More sharing options...
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