Martyn Houghton Posted May 10, 2016 Share Posted May 10, 2016 The My Activities window does not seem to be displaying activities in the correct columns. For example I have created a callback activity back in April, 15/04/2016 with a reminder of a day before, but this is shown in the someday column not overdue. Is there is something we need to configure on the My Activities screen? Cheers Martyn Link to comment Share on other sites More sharing options...
Daniel Dekel Posted May 10, 2016 Share Posted May 10, 2016 Hi Martyn, The reason the Activity is shown in the "Someday" column is because there is no Due Date defined. Can you open that Activity and see if this is the case? Thanks, Daniel Link to comment Share on other sites More sharing options...
Martyn Houghton Posted May 10, 2016 Author Share Posted May 10, 2016 Daniel For some reason the screen shot I included in the post seems to have disappeared. I try attach it again as this shows the information. Cheers Martyn Link to comment Share on other sites More sharing options...
Martyn Houghton Posted May 10, 2016 Author Share Posted May 10, 2016 Daniel This may also relate to my other post about activities created by human tasks in BPM not having a due/start date as well. https://forums.hornbill.com/index.php?showtopic=8398 Cheers Martyn Link to comment Share on other sites More sharing options...
Daniel Dekel Posted May 10, 2016 Share Posted May 10, 2016 Hi Martyn, Thanks for your reply. I did a check on the Callback functionality and there is a problem. It is supposed to set the Due Date but it sets the Start Date. Because of that the reminder will not work and the column it is ordered will be wrong. The relevant team is already fixing this and will be available in the next service Manager release. What you can do for n ow is edit the Due Date, make sure is after the start date and save. That will place the Activity in the right place. Regarding the other post (8398) is not relay related to this issue but you will see a response soon. Please let me know if you need anything else. Thank you, Daniel. Link to comment Share on other sites More sharing options...
Martyn Houghton Posted May 10, 2016 Author Share Posted May 10, 2016 Danie As you advised, editing the activity and populating the Due Date, has made the activity display correctly on the My Activities form. If you can let me know the Problem reference for the Call Back function not populating the Due Date, so I can keep an eye out for it in the release notes. Thanks. Martyn Link to comment Share on other sites More sharing options...
Daniel Dekel Posted May 11, 2016 Share Posted May 11, 2016 Hi Martyn, Service Manager team told me they have made that change and it will be available in the release 2.26 Thanks, Daniel. Link to comment Share on other sites More sharing options...
Martyn Houghton Posted May 11, 2016 Author Share Posted May 11, 2016 Daniel Thanks for confirming. Cheers Martyn Link to comment Share on other sites More sharing options...
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