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Queries about release notes for SM update 2.24.5


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Please can I have some explanation and how to set the below

  • NEW: Added notifications for request owner/team members on request update from service and customer portals by end users are these system notifications or can these be emails?
  • FIX: Services and teams are both respected when filtering the request list, can you search on all My service jobs regardless of team assignment?



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Hi Gareth,

thanks for your post.

The first relates to notifications to team members and also to the individual owner of the request. It is possible to configure the method (email or system) these notifications are delivered. More information can be found here: https://wiki.hornbill.com/index.php/Notifications

With regards to your second point, this refers to the request list "Views". When configuring a new view, previously only your team membership was being taken into account which meant that you would not see requests belonging to other services that your team supported so it would be showing you fewer requests. The fix ensures that now both your team membership and requests against services that your team supports are now returned in the request list when a view is applied. Information on views can be found here: https://wiki.hornbill.com/index.php/Request_List_Views

Hope that helps,


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  • Victor changed the title to Queries about release notes for SM update 2.24.5

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