AndyColeman Posted April 5, 2016 Share Posted April 5, 2016 Good morning, Previously I used Hornbill Support works and always liked that I could see who in my team was online/offline this obviously helped for assigning tickets over. I was wondering in Hornbill Service Manager if the same feature was available? I know you can view in the admin console who is online but that only helps admins. Is there a way we can see within the Live portal who is online/offline? I had an instance yesterday where a colleague logged a ticket for another colleague who was on annual leave and I am trying to think of ways to avoid that scenario. If my colleague knew he was offline, he would not have assigned the ticket over. Any help would be appreciated. Thanks, Andy Link to comment Share on other sites More sharing options...
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