Email signature templates have vanished when emailing from within a ticket

[Mark Priest]

Hi

Since today and the recent update our email template signatures have vanished when sending emails in a open ticket. We had it set so that when sending an email it populated with the senders email signature but this has gone and no option to select a template . Is this related to the other issues today ?

 

[jamesb]

Hi Mark,

We are getting the same issue with certain User, some can see them but others cant so we dont what the user seeing when we request information from staff

[Art at BU]

We were seeing a similar issue, alongside the multiple issues mentioned elsewhere - but for us now seems to be fixed - are you still seeing it @Mark Priest

[Mark Priest]

@jamesb & @Art at BU  seems to be fixed now after a restart. So guess may have been linked to other issues