danb Posted April 15, 2024 Posted April 15, 2024 Morning, sure this was a feature before in selecting several incidents, clicking actions then you was able to change the priority of them? Now can only "update" or bulk assign.
Steve Giller Posted April 15, 2024 Posted April 15, 2024 The most likely reason is that you have selected Incidents from different Services, and one or more of those Services has service-specific Priorities. The Priority option is there for me, as seen below.
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