danb Posted April 15 Share Posted April 15 Morning, sure this was a feature before in selecting several incidents, clicking actions then you was able to change the priority of them? Now can only "update" or bulk assign. Link to comment Share on other sites More sharing options...
Steve Giller Posted April 15 Share Posted April 15 The most likely reason is that you have selected Incidents from different Services, and one or more of those Services has service-specific Priorities. The Priority option is there for me, as seen below. Link to comment Share on other sites More sharing options...
danb Posted April 15 Author Share Posted April 15 thanks @Steve Giller - i need more coffee! Link to comment Share on other sites More sharing options...
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