Assign a Request to a specific Team dependant on iCapture Response

[Matt Parker]

Hi,

a bit of advice required. please, our current workflow assigns requests to one of two IT Support Teams dependent on response to a location being selected. I would like to override the Team assignment if one of two intelligent capture responses are selected, to a different Team, all other responses to be assigned as is. I've set this up to pick up the information in the Capture, but I'm not sure how get the Workflow to recognise this?

[Steve Giller]

This depends on what the information is and what is already set up, but a decision node branching on the value of the question should be sufficient.