a workflow control for to not log a request

[billster]

Is there a workflow control that will tell Service Manager not to log a request?

I have put a decision node in, and had the rule as "email subject contains X" and then it goes to an end process node. however, it still logged the request.

 

[billster]

did not work as in just skipped past it. I have the get source's email information.

 

 

 I tried to do with an abort control 

[billster]

never mind, I was able to achieve what I wanted by creating an inbound rule request with expression ... subject LIKE 'Automatic reply%' and had the match to move to mailbox deleted items folder.

I put this rule at the top of the list.

lol i keep forgetting things like this exist in HB.

[Steve Giller]

@billster Just for clarity, the screenshots you're sending appear to be within a Request workflow - this is only created when a Request is raised, so there would be no possible way to prevent one being raised at that point, although you could automatically (and silently) resolve and close it.

The action you have taken with the Inbound Routing Rules is the correct one for this scenario.