Attaching e-mail to call via "Apply to request" not auto-populating from e-mail subject

[Jack Stanton]

When looking to attach an e-mail to a call within service manager through the inbox>"...">"Apply to request" our call used to be automatically picked up from the e-mail subject and populated in the "Apply to Request" field. It would appear that this is no longer functioning as intended for us and whilst isn't vital was an appreciated feature to save us from searching through the customers listed requests. Has anybody else encountered a similar issue? 

My team have stated the issue was first noticed when they switched UI's and were hit with an error stating they didn't have the correct permissions but upon reloading the page this had somewhat fixed itself. Many thanks! 

[Andrew Tasker]

@Jack Stanton Yes we are also experiencing this issue as well as several other concerning other bugs after the switch to the new UI has taken place. We have raised issues on the forum but we're still awaiting a response at this time for some of them.