Update Service/Catalog Items for Tickets that have already been raised

[MichelleReaney]

I updated our workflows for Problem Management - Problems and Known Errors but i did not add a node to set the Service and Catalog item. 

I have fixed this now for new tickets but does anyone know a way to update these in the tickets that have already been raised? 

I cannot see a way to update this via the API. 

 

[Martyn Houghton]

@MichelleReaney

This is possible as the ChangeService node allows this in the workflow so there must be an API endpoint for it. Hopefully someone from Hornbill will be able to advise.

Cheers 

Martyn

[Berto2002]

If you cannot do this via the API, I have a "data fix" autotask I regularly use that is triggered from a custom button and only available to us admins. One of the nodes in that autotask I can switch on is the ChangeService one Martyn mentions (the most common one I use is custom fields update). If I have multiple requests to fix I find a Request list view with all the 'offending' Requests, open them all in tabs and just execute the custom button against each.

[MichelleReaney]

Thanks everyone, I have fixed this using the auto task suggestion