See direct reports (up and down) within the Co-Worker profile

[samwoo]

Good afternoon,

Description:

I am requesting an enhancement to the User Profile screen on Hornbill. It would be good to see a “Direct Reports” section added to the right-hand side of the User Profile screen. This section would display all users who report directly to the person whose profile is being viewed. It would also show the manager of the person whose profile is being viewed, their manager, and so forth.

Reason for the enhancement request:

Currently, if someone is off or has left, and an answer or follow-up is needed for any open tickets, users must navigate to Microsoft Teams or Outlook, search for the user, and click “Organization” to view their position in the Organization Hierarchy. This process is time-consuming and inefficient.

Justification:

Adding a “Direct Reports” section to the User Profile screen would save users from having to navigate away from Hornbill to another system in order to see the information. This enhancement would streamline the process, making it easier and more efficient to find the necessary information without having to navigate away from Hornbill. As we use LDAP_Import and that the data in AD is updated from the system used by HR, this information is readily available and can be incorporated into Hornbill. This enhancement would therefore leverage existing data to improve the user experience.

Thanks,

Samuel

[Daniel Dekel]

Hi @samwoo,

Looks like a good idea. I've added it to our list. Is not a complicated change, so I don't think it will take long to implement. 

It will be added to the new UI.

Thanks,

Daniel

[samwoo]

Thanks @Daniel Dekel!