ITOM Job Queue Columns

[Sam P]

Hi, could it be possible that an additional column for Outcome could be added to the Job Queue display...this is quite different to the Status and would allow us to quickly see any failures.  Thanks for your consideration.

[Graham]

Hi @Sam P

Unfortunately, we can't add the Outcome column to the job queue. The reason for this is that the Outcome from a job r is not part of ITOM itself, but just one of the output parameters from the some of the packages in the Hornbill Package Library. The column would have no meaning for discovery jobs or any library or customer package that did not include this output parameter.

It's been discussed internally, and the problem is that the Powershell scripts inside the packages are returning a success code even if one of the operations fails, and while this might seem incorrect, there are some valid reasons for this implementation.

However, all is not lost. There is a change that is being considered that will allow the job to report a failure from an operation within the package. Nothing confirmed yet, but I'll be able to update you in the New Year.

Graham

[Sam P]

@Graham thank you for the update