New to Hornbill . Account Suspended

[mike.penny]

Hello 

I was trying to login last night via the mobile app and have managed to get my account (via single sign on) Suspended.

Can you advise how I can re-enable the Account.

Thanks 

Mike 

 

 

[Steve Giller]

Apologies, I'm slightly confused by the wording here.

If your Single Sign On account has been suspended you would need to raise that internally.

If your Hornbill account is suspended then someone with Admin access would need to navigate to Admin->Platform->Users, and open your account, and change the "Status" setting from "Suspended" to "Active"

 

I've moved this to System Administration as it is not related to the Live Chat app.