mike.penny

I am sure this worked before and it still does via the customer portal, but not when and Analyst is raising a call. Am I missing a setting somewhere. Thanks Mike

Logigng a call under a known problem woul dbe useful to us , but at the last part of loggina call we get the above and canot complete the call, despiatre saying call can be logged via default reuest process. Could someone please advise. Thank you

Hello We have created our templates sucessfully, but when we are selecting a template, we still see all the various templates supplied by hornbill. I am hoping we can configure it so that we only see the templates we intend to use, but cannot see how to do that ?. I have created a group with our selected templates but I cannot default to this group, and still see all the 30 + templates. Can someone point me in the direction of the best place to find out how to to do this. Thanks Mike

Hi Can anyone tell me how to just display the Email templates we have setup , rather than all the templates available when trying to select one. Thanks Mike

Hello I was trying to login last night via the mobile app and have managed to get my account (via single sign on) Suspended. Can you advise how I can re-enable the Account. Thanks Mike