Software Inventory

[Jim]

Once software has been populated in the database (h_cmdb_assets_installed_software) against an asset how do we clear it up when the software is no longer acitive? is there a way to delete records or hide them from current view? 

for example once we have disposed of assets the software would still show as installed on that machine. We also end up with multiple values for the same piece of software such as edge update 

 

[Ricky]

Hi Jim,  How the installed software entries are managed depends on the tool used to import the software details.  If you are using the Database Asset Import tool, the installed software list against each device will add and remove entries each time it is executed when a change has been detected.

Specifically, I will need to look at your methods to populate the tables to better understand your particular issue.  You currently have request open with myself on the is subject I will schedule a session so that we can investigate this further.

 

Ricky