Once form is submitted, can there be copy sent to specific email?

[Sandip Bhogal]

Hi, when a form gets filled and ticket gets created, can there be an email which has all the details from the form that could be sent in an email copy to someone specific? Is this possible to implement and if so, how would I be able to implement this? Would appreciate if someone can put in easy understanding the steps required. 

Would appreciate your help

Thanks

[Steve Giller]

1 hour ago, Sandip Bhogal said:

Hi, when a form gets filled and ticket gets created, can there be an email which has all the details from the form that could be sent in an email copy to someone specific?

Yes.

1 hour ago, Sandip Bhogal said:

Is this possible to implement and if so, how would I be able to implement this?

Yes, by creating an email template and passing the answers from the Intelligent Capture into it via Custom Fields.

1 hour ago, Sandip Bhogal said:

Would appreciate if someone can put in easy understanding the steps required. 

This is not really simple to explain step-by-step.

The short version is that each Intelligent Capture answer would need to be mapped to a Custom Field on the Request, either during Capture or as part of the Workflow (where you can combine multiple answers into a single field if required)
You would then use those Custom Fields in an email Template to send the to the specific someone.

The long version would probably require you to book Expert Services to walk you through the process.