Attachments for tickets raised from mail handling rules

[davidrb84]

Hi, so we seem to have a situation where tickets raised from emails automatically from mail handling rules are not bring the attachments with them.

 

If you click through to see the original email, they're visible, but there are no attachments on the ticket itself.

 

Is this a known behavior, or something we may be able to alter?

[James Ainsworth]

Hi @davidrb84

I just wanted to check if you are using Routing Rule Templates and if so, do you have this setting turned on?

 

You can find Routing Rule Templates by searching Configuration.