Llyr Posted September 8, 2023 Share Posted September 8, 2023 Hi, Im currently creating a report to show what change tickets are in what stage of the process. I have noticed that the proposed start time on the ticket is and hour different to what the report output for me. It looks to me that the report is not picking up the local settings for the user when it comes to time and date format. How to i change this in the report? Info in the ticket: Info in the report: Link to comment Share on other sites More sharing options...
Steve Giller Posted September 11, 2023 Share Posted September 11, 2023 On 9/8/2023 at 2:45 PM, Llyr said: I have noticed that the proposed start time on the ticket is and hour different to what the report output for me. It looks to me that the report is not picking up the local settings for the user when it comes to time and date format. That is correct - a Report will always use the values in the database (UTC) and as Reports are not presented in the UI but will be output to a static file there is no concept of a User (i.e. the Recipient may not even have an Account in Hornbill) or them having local settings. Link to comment Share on other sites More sharing options...
Llyr Posted September 11, 2023 Author Share Posted September 11, 2023 Is there anything i can do you change this?? Link to comment Share on other sites More sharing options...
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