Julie K Posted September 1, 2023 Share Posted September 1, 2023 Hi Does anyone know if you can set up a 'Read Receipt' type of thing on an email that is sent from a ticket within Hornbill? Many thanks Link to comment Share on other sites More sharing options...
Steve Giller Posted September 4, 2023 Share Posted September 4, 2023 Currently this is not available. One of the main issues here is that there is no guarantee that the recipient will respond to the request for a receipt (for example Outlook users have the option of using the setting that never sends a receipt) so the danger is that our Customers would try to rely on a feature that is itself not reliable. We are looking at this internally, but at present we have no plans to implement the functionality - we will update here if this changes. Link to comment Share on other sites More sharing options...
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