AnthonyUSS Posted August 30, 2023 Share Posted August 30, 2023 Hi all, I have setup up a breach board also added some escalation criteria to one of my SLA's however no cards are appearing in my 'Breaching Today' lane. Do I have to add something to the BPM? Link to comment Share on other sites More sharing options...
James Ainsworth Posted August 30, 2023 Share Posted August 30, 2023 Hi @AnthonyUSS I'd probably need to know a little bit more about your configuration. There is some documentation on this topic. https://wiki.hornbill.com/index.php?title=Escalation_Actions The one thing to keep an eye open for is the hours specified in the Working Time Calendar. Escalation events will use the Working Time Calendar to calculate escalations. For example, 24 hours can equal 3 days if your Working Time Calendar is set to 8-hour days. Link to comment Share on other sites More sharing options...
AnthonyUSS Posted August 30, 2023 Author Share Posted August 30, 2023 Great thanks, that's good to know about the Working Time Calendar, basically I have set up two lanes on my board 'breached today' and 'breached' I have also put in some escalation events (see below), I have exaggerated the timings in an attempt to get something to appear but my board remains empty. Does the business process need nodes to update the breach board with cards? Link to comment Share on other sites More sharing options...
James Ainsworth Posted September 4, 2023 Share Posted September 4, 2023 You will need some nodes in the workflow to start the Service Level Target timers. If a request doesn't have a running Service Level, the escalations won't happen. Let us know if you already have these set up and the board still isn't being populated. https://wiki.hornbill.com/index.php?title=Service_Manager_Business_Process_Workflow#Request_Timers Link to comment Share on other sites More sharing options...
AnthonyUSS Posted September 15, 2023 Author Share Posted September 15, 2023 I have nodes to start/pause/stop timers for initial response and resolution sla's throughout all my BPM's but still nothing appears on my board Link to comment Share on other sites More sharing options...
Steve Giller Posted September 15, 2023 Share Posted September 15, 2023 What are the settings for the Events themselves? Link to comment Share on other sites More sharing options...
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