How to remove Resolve and Cancel options on employee form?

[Sandip Bhogal]

Hi guys,

I have a form on employee portal, once the customer submits a ticket they get to see resolve and cancel options which dont do much, i want to take it off or hide it is there a way?

 

It would be good to know, 

Many thanks

Sandip

 

[Steve Giller]

For cancelling, this is documented on the Cancel Service Requests Through Portals wiki page.

[Sandip Bhogal]

Hi Steve,

Thanks for the link i read through this it doesn't say anything about how to not show these options for end users. The feature is toggled off also:

 

Yeah i wasn't sure on this on how to get an option to hide/not show those options for end users.

Kind regards

Sandip