will.good Posted August 11, 2023 Share Posted August 11, 2023 Hi, Is there a way we can change guest.com.hornbill.livechat.portals.portal.session.acceptMessage to pull the agent's first name instead of their handle? Default is Welcome! My name is %1, how can I help you today? (assuming %1 is the variable for handle) Link to comment Share on other sites More sharing options...
Steve Giller Posted September 4, 2023 Share Posted September 4, 2023 Hi @will.good Currently this is not something that is available. The Live Chat team are looking at whether it is something that can be introduced but we have no further information at this time. 1 Link to comment Share on other sites More sharing options...
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