Cigdem Turner Posted July 28, 2023 Posted July 28, 2023 Some requests belong the specific team are showing at error when opening. "No matching gotoff found" and when you resolved the ticket, it doesn't show do not see any resolution information-resolution time on the right side.
Steve Giller Posted July 28, 2023 Posted July 28, 2023 There's a post in the FAQs section for No Matching Gotoif: The basic cause for this is when there is no "No Match" branch from a Decision node and none of the conditions are matched. We would always recommend having a "No Match" option for every Decision node - it's amazing how frequently "impossible" values turn up.
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