Caroline Posted June 20, 2023 Share Posted June 20, 2023 I had the Hornbill mobile app installed and setup, but hadn't used it for a while, and now it's prompting me to setup again. I've followed the on-screen prompts but it won't read the QR code. I've checked with another android mobile and the same thing happens. I'm not sure if the problem is with the QR code generated when you add device, or whether the mobile app is broken, but I suspect it's the former as normal camera on the mobile doesn't read the QR code either. Link to comment Share on other sites More sharing options...
Steve Giller Posted June 21, 2023 Share Posted June 21, 2023 I don't have a spare device to register against my account, but the QR code that my Instance generates is valid and read by a QR Code Scanner. Link to comment Share on other sites More sharing options...
Caroline Posted June 21, 2023 Author Share Posted June 21, 2023 Hi Steve, I have just tried again and still no luck. I can scan other QR codes with the same phone, but not the Hornbill one, it just doesn't find anything in it. For your information, the mobile is a Nokia 5.3. I have therefore got around this by generating my own QR code with the required information, and my phone read that instantly and I'm now setup. Link to comment Share on other sites More sharing options...
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