Cigdem Turner Posted June 19, 2023 Share Posted June 19, 2023 Is it possible to send an automatic email to a pre-defined email address when we select a resolution together with the service? Thanks Link to comment Share on other sites More sharing options...
Steve Giller Posted June 19, 2023 Share Posted June 19, 2023 I'm sure this can be achieved, unfortunately from the description above I'm not sure of the scenario you're describing. Could you provide a little more detail, please? Link to comment Share on other sites More sharing options...
Cigdem Turner Posted June 19, 2023 Author Share Posted June 19, 2023 when we select the category for resolution, would it be possible to send an automatic email to a pre-defined team email address? is it clear? thanks Link to comment Share on other sites More sharing options...
Steve Giller Posted June 19, 2023 Share Posted June 19, 2023 In the Workflow, after the Request is resolved, get the Request Details to ensure all values are up to date, compare the Service and Category to the one you want, and if they match use a Send Email node to generate the email. Link to comment Share on other sites More sharing options...
Victor Posted July 19, 2023 Share Posted July 19, 2023 @Cigdem Turner for future reference please use the relevant section on forums. I have now moved this thread to SM product section. Link to comment Share on other sites More sharing options...
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