mystery Passcode Login???

[QEHNick]

So this is odd, I just had this appear on my login screen. Never seen it before. The even stranger thing is, when I refreshed the browser window - it vanished!

 

[Steve Giller]

That's how Support use the passcodes that you send us when we need temporary access to your Instance.

[Gerry]

@QEHNick

As mentioned above, if you provide our support team with a passcode to access your system to aid with a support issue, this is the button they will use to enter the passcode you provided.  By default this button is not visible because its not very useful to users generally - but, you can make it appear when you are on the login screen by pressing the SHIFT key.  I expect you did that accidentally which made the button appear. 

Gerry

[QEHNick]

On 6/13/2023 at 11:47 AM, Steve Giller said:

That's how Support use the passcodes that you send us when we need temporary access to your Instance.

Hahhaha, love that movie.

[QEHNick]

On 6/13/2023 at 1:14 PM, Gerry said:

@QEHNick

As mentioned above, if you provide our support team with a passcode to access your system to aid with a support issue, this is the button they will use to enter the passcode you provided.  By default this button is not visible because its not very useful to users generally - but, you can make it appear when you are on the login screen by pressing the SHIFT key.  I expect you did that accidentally which made the button appear. 

Gerry

Yeah, my desk is somewhat littered with paperwork at the moment, it was probably resting on the keyboard.